Editor, Content

4 weeks ago

Dublin, Dublin City, Ireland Intercom Full time

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin helps deliver always-on, impeccable customer service, and Intercom Customer Service Suite combines AI with human support for more complex queries.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets a new standard for customer service. We value speed, intensity, and delivering incredible value to our customers.

What's the opportunity?

Intercom believes in the power of quality content to grow the business. We publish thoughtful content across blog posts, newsletters, podcasts, guides, and social media, which generates leads for Intercom. We're looking for an Editor to join our team in Dublin and help elevate our content marketing.

You will contribute to the flagship Intercom blog and newsletters, recognised as a go-to source on customer service, AI, product and design. You'll also create content for our social channels, podcasts, gated content such as books and guides, and other projects to attract potential customers.

We don't follow formulaic content marketing. We publish high-quality articles, podcasts, and books that are interesting and valuable to readers.

What will I be doing?
  • Create high-quality content for our newsletters, blog, and social media channels.
  • Produce compelling keyword-focused content to generate organic search traffic.
  • Support the editorial production process – proofreading copy, writing headlines, and preparing visual assets.
  • Help colleagues share knowledge and insights through a variety of media.
  • Optimize processes to maintain high-quality content efficiently.
  • Devise and implement strategies to share content widely with novel distribution and promotion tactics.
What skills do I need?

You need excellent writing and editing skills, an enthusiasm for digital marketing, and an interest in how software is changing the world.

We'd Also Like You To Have
  • At least three years of professional experience, with at least two in a writing/editing/creator role.
  • Skills in newsletter promotion and social media content production.
  • Experience with content production tools such as the following:
    • CRMs (e.g., Wordpress)
    • Google Analytics
    • SEO tools (e.g., AHRefs)
    • Audience research tools (e.g., Sparktoro)
    • Email marketing tools (e.g., Marketo or Mailchimp)
    • Design and image editing software (e.g., Figma)
    Benefits

We are a well-treated team with strong benefits. If something important to you isn't on this list, talk to us

  • Competitive salary and equity in a fast-growing start-up
  • Lunch every weekday, snacks, and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme with up to 4% match
  • Life assurance and comprehensive health and dental insurance for you and dependents
  • Flexible paid time off
  • Paid maternity leave and 6 weeks paternity leave
  • Cycle-to-Work Scheme with secure bike storage
  • MacBooks standard; Windows available for certain roles
Policies

Intercom has a hybrid working policy. We expect in-office work at least three days per week. We value an open, inclusive culture and focus on doing incredible work together.

Intercom is committed to Equal Employment Opportunity and will not discriminate on protected bases under law.

Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.


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