COS Assistant Concession Manager, Dublin

3 days ago

Dublin, Dublin City, Ireland BoF Careers Full time
Overview

As an Assistant Concession Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that's welcoming, inspiring, and results-driven. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities
  • Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
  • Analyse sales data and collaborate with the Concession Manager to maximise department performance
  • Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
  • Support recruitment efforts and ensure effective onboarding and training for new team members
  • Identify and nurture future talent, contributing to development plans that support team progression
  • Oversee daily store operations, ensuring efficiency and alignment with brand standards
  • Act as a brand ambassador, consistently delivering the best possible experience for every customer
  • Step into the role of Concession Manager when required, ensuring continuity in leadership and performance
Qualifications
  • Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
  • Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
  • Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
  • Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
  • Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
  • Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
  • Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
  • Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
  • Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
  • Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
  • English language skills
Additional Information

This is a full-time position with a contract of 39 hours a week based in our Cos, Arnotts Concession. Apply by sending your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.

Benefits

We're committed to supporting our employees with a range of attractive benefits and development opportunities. You'll enjoy a 25% staff discount across all H&M Group brands—available in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.

Inclusion & Diversity

We are committed to fostering inclusive, diverse, and equitable workplaces across our organization. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively and build meaningful connections with colleagues and customers around the world.

Job Location

Arnotts Concession, Dublin, Ireland

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Sales and Business Development
Industries
  • Advertising Services

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