LSS Support Consultant

2 weeks ago

Dublin, Dublin City, Ireland LinkedIn Full time
LSS Support Consultant (German speaking)
  • Full-time
  • Workplace Type: Hybrid
  • Department: GBO
  • Compensation: EUR 36,000 - EUR 46,000

Join LinkedIn to transform the way the world works. Our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, performed both from home and from a LinkedIn office on select days, as determined by business needs.

Our Global Support team is seeking a Sales Solutions Support Consultant to assist our Sales Navigator customers. This product connects buyers and sellers to build strong relationships.

The consultant will handle support tickets from online and offline customers, leveraging communication skills to deliver superior support, educate on product functionality, and anticipate customer questions via email, chat, or phone following LinkedIn's best practices and Voice of Customer guidelines.

Responsibilities:

  • Support LinkedIn's Sales Solutions customers and act as a customer evangelist.
  • Research, respond to, and resolve service requests and inquiries via phone, email, and chat support.
  • Understand clients' business and answer product-related questions.
  • Achieve customer satisfaction targets.
  • Follow best practices and Voice of Customer guidelines.
  • Anticipate customer questions where applicable.
  • Work within a queue-support model with daily targets for customer contacts.
  • Document all communication accurately and timely using support tools.
  • Escalate issues as needed to internal departments and management.
  • Collaborate effectively with co-workers, managers, and product teams to ensure smooth information flow and feedback.

Basic Qualifications:

  • At least 2 years of experience in customer support or account management.
  • Fluent in German.

Preferred Qualifications:

  • Experience with the Internet and explaining Internet functionality via phone, email, and chat.
  • Experience handling difficult customers and addressing diverse needs.
  • Technical and product support/troubleshooting experience.
  • Data analysis skills to identify trends and growth opportunities.
  • Proficiency in Microsoft Office and O365 products.
  • Excellent oral and written communication skills.
  • Strong collaboration and cross-functional partnership skills.
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