IFDSI – Investor and Distributor Services, German Speaker, Associate 2
4 days ago
INTERNATIONAL FINANCIAL DATA SERVICES (IFDS)
Our Culture
Our employees tell us that the best part of working at IFDS is the people. Our culture is friendly, supportive, and inclusive. It is important to us that you can show up at IFDS as your whole self, safely and confidently. We are genuinely committed to ensuring that diversity, equity and inclusion are integrated into the fabric of all that we do. We have multiple ERGs that provide spaces for people to connect and share. All of our ERGs are employee-led and fully endorsed by the senior management team.
Our Business
We are a world leading Transfer Agency that delivers premium service solutions to the world's largest financial services companies. We have offices in Ireland and Luxembourg. Our close connections with our two shareholders, State Street and SS&C Technology Inc, ensures our global reach and access to advanced digital software solutions for our clients.
Ready for a Change?
IFDS has a unique opportunity that would suit an enthusiastic candidate who is eager to develop and grow with exposure to all aspects of Investor and Distributor Services in a small/large cross border team.
Location:
Dublin or Kilkenny. This is a hybrid role. We offer a brilliant Dublin city center office location close to Stephen's Green. We offer a state-of-the-art new facility in Kilkenny.
IFDSI – Investor and Distributor Services, German Speaker, Associate 2
Position Overview:
The team you will be joining is a part of International Financial Data Services (IFDS). IFDS is a world-leading provider of outsourcing and technology solutions to the financial services industry. With its global headquarters in Toronto, IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. IFDS is present in North America, EMEA and APAC. Join us if making your mark in the financial services industry from day one is a challenge you are up for.
Responsibilities:
- Complete all tasks, including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner.
- These tasks including calls and queries will be in German and English.
- Quality control of transactions processed and client correspondence.
- Ensure business standards and client deadlines are met on a consistent basis.
- Escalate client issues where necessary.
- Assisting in the preparation and distribution of various management and client reporting.
- Ensure an awareness of, and adherence to, the key Transfer Agency controls, risk controls, and fraud controls at all times.
Competency requirements:
Education/Preferred Qualifications:
- Bachelor's degree or above.
- Fluent in German, professional and business German language skills preferred.
- Have strong attention to detail and appreciate the importance of completing work 'right first time' against daily deadlines.
- You understand the importance of customer service excellence and have a 'can do' attitude with strong written and oral communication skills.
- You are keen to learn and develop and you enjoy being part of an energetic and growing team.
Ireland Key Benefits Include:
- 26 working days holiday plus 'Birthday Day Off'
- 100s of employee discounts
- Private health insurance with Ireland's leading health care insurer/ Luxembourg equivalent
- Generous workplace pension contribution
- Bonus and employee share schemes
- Hybrid option / Local regulatory rules
- Career development including financial support for relevant external education / training
IFDS Ireland is regulated by the Central Bank of Ireland. We are an equal opportunities employer, and we are committed to fostering an inclusive and equitable workplace. We value diversity both in background, as well as skills and experience.
You may not meet all of the requirements outlined in the above job description, but we would still like to hear from you.
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