Infrastructure Support Analyst

2 weeks ago

Dublin, Dublin City, Ireland Irish Blood Transfusion Service Full time
Overview

Infrastructure Support Analyst (Grade V) – Irish Blood Transfusion Service

Responsibilities
  • The Infrastructure Support Analyst is a key member of the IBTS IT Department to meet operational and strategic objectives.
  • Primary purpose is to manage escalated IT calls in relation to IBTS incidents and service requests.
  • Provide technical support across multiple technologies, troubleshooting hardware, software, and network issues.
  • Coordinate with third parties on more complex problems and ensure timely, effective responses to user inquiries to support smooth IT operations and high-quality service delivery.
Qualifications
  • A recognised qualification in a relevant discipline (e.g., CompTIA).
  • A minimum of 3 years' experience in a similar role.
  • Advanced working knowledge of multiple of the following: Microsoft Desktop technologies (Windows 10/11), Windows Server deployment and management, Windows Active Directory and Group Policy, Microsoft Office 365 (including Teams, SharePoint, email).
  • MS System Centre/MECM for enterprise software deployment and auditing.
  • Backup technologies and solutions; enterprise security features (web/email content protection and endpoint protection).
  • IP networking technologies (routers, firewalls, wireless networking).
  • Understanding of NIS2 requirements; current Microsoft certifications; experience with Linux/Unix; experience in a GxP environment; ISO27001 experience; working knowledge of GDPR.
Remuneration and Terms

The salary scale attached to the post is the Grade V scale €51,718 to €61,866 (incl. LSI) pro rata per annum. Entry point on the scale is dependent upon relevant experience.

Closing date: 12:00 PM (Irish Time) on Friday 29th August 2025. To apply, complete the online application form at

Employment type: Full Time – Permanent. Location: National Blood Centre. Department: IT.

Eligibility and Equal Opportunity:

The IBTS is an equal opportunities employer.

  • A citizen of the EEA (EU, Iceland, Liechtenstein and Norway)
  • A citizen of the United Kingdom
  • A citizen of Switzerland under the EU-Switzerland agreement
  • A non-EEA citizen with a Stamp 4 visa
  • A person with international protection with Stamp 4 visa
  • A non-EEA citizen who is a parent of a dependent child who is an EU/EEA citizen with Stamp 4 visa

To qualify, candidates must meet one of the citizenship criteria and provide formal evidence by the date of offer.

We offer a range of benefits beyond salary, including strong work/life balance, transparent salary scales, access to learning and development resources, and an Employee Assistance Programme offering confidential counselling and wellbeing support.


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