Customer Service Administrator

1 week ago

Dublin, Dublin City, Ireland TCP Group Full time
Overview

Customer Service Administrator - Healthcare

Join to apply for the Customer Service Administrator - Healthcare role at TCP Homecare.

Responsibilities
  • Handling a high volume of calls both inbound and outbound from both healthcare professionals and patients. Providing help and advice to customers, while ensuring all information gathered is accurate and relevant for the specific service to be delivered to the patient.
  • Accepting and processing patient referrals in a sensitive and professional manner, through an in-house bespoke electronic system.
  • Follow SOPs / Workflows processes and procedures accurately.
  • Maintain all records/correspondence/databases/documentation, electronic or other formats, in an accurate and legible manner within agreed policies.
  • Attention to detail in all aspects of the role is paramount.
  • Attend all company required meetings, training and other business in a prepared and punctual manner.
  • Filing, scanning, and other general office administrative tasks.
  • Report customer related concerns as required and complete any investigation as requested by management.
  • Work in a fast paced environment, under own initiative and make decisions quickly and effectively; work effectively as part of a team is vital.
  • Represent self in a professional and ethical manner at all times; be courteous, polite and respectful to all customers, clients, healthcare professionals and colleagues to ensure the highest quality of service is delivered at all times.
  • Ensure interdepartmental recognition, relationships and teamwork is maintained by communicating relevant information and ensuring a seamless process is in place for all patients / customers.
  • Administer daily/weekly/monthly documentation for departmental reviews and reports; daily scheduling and co-ordination in accordance with service requirements.
  • Assist in the development of patient management protocols and patient IT systems and services.
Essential Criteria
  • Strong PC, interpersonal and communication skills.
  • Ability to deliver in a fast paced environment.
  • Ability to work under own initiative and make decisions quickly and effectively.
Desirable Criteria
  • Previous experience in an administration role, ideally in a healthcare setting.
  • Previous experience in a Pharmaceutical Technician role is a distinct advantage.
What We Offer in Return
  • Competitive annual salary
  • 24 days of annual leave per annum, rising with service
  • Pension Scheme
  • Health Insurance
  • Income Protection
  • Employee Discount Card
  • A supportive and friendly working environment
  • Regular training courses and opportunities to upskill
  • Promotional opportunities
  • Refer a Friend scheme
  • Social events
Job Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Other
  • Industries: Hospitals and Health Care

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