Customer Service Administrator

3 days ago

Dublin, Dublin City, Ireland Zurich Insurance Full time
Overview

Customer Service Administrator – 10 month contract. Zurich Life Assurance plc is looking for a Customer Services Administrator to focus on understanding and responding to what matters to customers. This role involves handling queries and requests relating to products across Corporate and Individual Pensions, Investments & Protection Plans. This is a Dublin-based, office-based role for the first four to six months, with potential for hybrid work over time and possible part-time or full-time arrangements discussed at interview.

Responsibilities
  • Ensuring that our customers come first.
  • Dealing with clients/members and brokers/employers and other stakeholders over the phone.
  • Processing client/member requests through the new business life cycle of policies, ensuring requests are processed in accordance with product rules and company procedures.
  • Handling complaints.
  • Interacting with other areas of the business (e.g., Sales, Propositions, Compliance) to improve how we work.
Skills & Experience
  • Excellent interpersonal and communication skills, particularly on the phone.
  • Ability to work in a dynamic team environment.
  • Well organized, results-driven, and able to work to tight deadlines.
  • Good working knowledge of Outlook, Microsoft Word, and Excel.
  • Third Level Qualification in a relevant area (plus potential for further qualification).
  • Willingness to undertake a professional qualification meeting Central Bank Minimum Competency Requirements.
  • Previous experience in a customer-facing role is advantageous.
Additional Information

Primary work location is Blackrock. Position is Dublin-based. The work is office-based for at least the first four to six months.

If you meet the above requirements, our recruiter looks forward to receiving your application by clicking on the button "Apply online".

Who We Are

Zurich is one of Ireland's leading insurance companies providing a wide range of general and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich values diversity, inclusion, and a culture of acceptance, teamwork, and development. We are committed to delivering on our purpose and fostering opportunities for equity among our professionals.


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