Service Administrator

1 week ago

Dublin, Dublin City, Ireland beBeeAdministrative Full time €45,000 - €60,000

This is a fantastic opportunity for a proactive professional looking to develop their career in a dynamic and supportive environment.

Job Overview

We are seeking a talented Service Administrator to manage both large and small accounts by ensuring contract efficiency, customer retention, and revenue growth.

Key Responsibilities:
  • Drive the execution of individual sales plans to achieve business objectives.
  • Analyse contract profitability reports and implement improvement strategies to increase revenue and margin growth.
  • Support the development of assigned customer portfolios through effective management of sales administration tasks related to customer contracts.
  • Complete tendering and renegotiation documentation efficiently.
  • Handle customer contract queries effectively, ensuring timely resolution.
  • Follow up on Purchase Orders (POs) for maintenance contracts and call-outs to ensure seamless service delivery.
  • Ensure timely contract renewals and renegotiations to maintain strong customer relationships.
  • Gather market and competitor insights through customer interactions to inform business decisions.
  • Support insurance report processes and customer queries to provide exceptional customer service.
  • Proactively support renegotiations of expiring contracts to prevent cancellation risks.
  • Identify and address potential cancellation risks in collaboration with other teams to mitigate business impact.
  • Defend price escalations and resolve contract-related issues promptly.
  • Monitor and resolve suspended contracts as necessary to maintain customer satisfaction.
  • Data Quality & Customer Communication: Coordinate contract negotiation issues with supervisors to ensure smooth communication.
  • Track and manage contract renegotiation activities in CRM to optimize business performance.
  • Conduct follow-ups with customers to assess satisfaction and identify further opportunities for growth.

As a Service Administrator, you will have the opportunity to work in a dynamic environment, developing your skills and expertise in contract management, customer service, and sales administration. If you are a proactive professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.

Requirements

To be successful in this role, you will need to possess excellent communication and organisational skills, as well as the ability to work independently and as part of a team. You should also have a proven track record of delivering results in a fast-paced environment.

Benefits

We offer a competitive salary and benefits package, including opportunities for career development and professional growth.

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