Customer Services Administrator

2 weeks ago

Dublin, Dublin City, Ireland Zurich 56 Company Ltd Full time

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Customer Service Administrator - 10 month contract

85365

Customer Services Administrator – 10 month contract

Zurich Life Assurance plc is looking for a Customer Services Administrator to focus on understanding and responding to what matters to customers. We are seeking a highly motivated individual with excellent communication skills.

Successful candidates will gain thorough knowledge of the workings of a life office by working in a dynamic environment, handling queries and requests related to products spanning Corporate and Individual Pensions, Investments, & Protection Plans.

Initially, due to the nature of the role, full-time attendance in the office will be required, but over time it will evolve into a hybrid role. Please discuss your flexibility needs at interview.

This role may be available part-time or full-time. We want the best people for our roles and recognize that sometimes those people aren't available full-time. Please discuss your flexibility needs at interview.

Your Role

As a Customer Services Administrator, your main responsibilities will include, but are not limited to:

  • Ensuring that our customers come first
  • Dealing with clients/members, brokers/employers, and other stakeholders over the phone
  • Processing client/member requests through the new business lifecycle, ensuring compliance with product rules and company procedures
  • Handling complaints
  • Collaborating with other departments such as Sales, Propositions, Compliance to improve processes
Your Skills and Experience

Skills and qualifications include:

  • Excellent interpersonal and communication skills, especially on the phone
  • Ability to work effectively in a dynamic team environment
  • Well organized, results-driven, and capable of meeting tight deadlines
  • Proficiency in Outlook, Word, Excel
  • Third Level Qualification in a relevant area (TBC)
  • Willingness to undertake relevant professional qualifications meeting Central Bank Minimum Competency Requirements
  • Previous customer-facing experience is advantageous
Additional Information

The primary work location is Blackrock, Dublin. The role is office-based for at least the first four to six months.

If you value an exciting and varied working environment and meet the above requirements, we look forward to receiving your application through the "Apply online" button.

Who We Are

Zurich is one of Ireland's leading insurance companies, offering a wide range of general and life insurance products. We employ over 1,000 people across Dublin and Wexford.

With a global workforce of 53,000 employees, Zurich operates in 210 countries, helping customers understand and manage risks. We offer flexible working models and opportunities for training and development.

As a Zurich employee, you benefit from numerous advantages and a culture of acceptance, diversity, and team spirit.

We foster a culture of diversity and inclusion, promoting equity regardless of gender, disability, LGBTQ+, race, ethnicity, generations, or beliefs. Join Zurich and be part of this culture.

We are committed to our purpose: "Let's Create a Brighter Future Together"

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