Customer Service Administrator

3 weeks ago

Dublin, Dublin City, Ireland Zurich 56 Company Ltd Full time

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Customer Service Administrator - 10 month contract

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Customer Services Administrator – 10 month contract

Zurich Life Assurance plc is seeking a Customer Services Administrator focused on understanding and responding to customer needs. We are looking for a highly motivated individual with excellent communication skills.

Successful candidates will gain comprehensive knowledge of the workings of a life insurance office by working in a dynamic environment handling queries and requests related to products such as Corporate and Individual Pensions, Investments, & Protection Plans.

Initially, full-time attendance in the office is required, but over time, the role will evolve into a hybrid model. Please discuss your flexibility needs during the interview.

This role may be available part-time or full-time, depending on candidate availability. Please discuss your preferences during the interview.

Your Role

Your main responsibilities as a Customer Services Administrator will include, but are not limited to:

  • Ensuring customer satisfaction is a priority
  • Dealing with clients, members, brokers, employers, and other stakeholders via phone
  • Processing client/member requests throughout the policy lifecycle, ensuring compliance with product rules and company procedures
  • Handling complaints
  • Collaborating with other departments such as Sales, Propositions, Compliance to improve processes
Your Skills and Experience

Candidates should have:

  • Excellent interpersonal and communication skills, especially over the phone
  • The ability to work effectively in a team
  • Strong organizational skills, results-driven, capable of meeting tight deadlines
  • Proficiency in Outlook, Word, and Excel
  • Third-level qualification in a relevant field (to be confirmed)
  • Willingness to undertake relevant professional qualifications meeting Central Bank Minimum Competency Requirements
  • Previous experience in a customer-facing role is advantageous
Additional Information

The primary work location is Blackrock, Dublin, with initial office-based work for at least four to six months.

If you value an exciting, varied environment and meet the above criteria, we look forward to receiving your application via the "Apply online" button.

Who we are

Zurich is a leading Irish insurance company offering a wide range of general and life insurance products. We employ over 1,000 staff across Dublin and Wexford.

With over 53,000 employees worldwide, Zurich operates in 210 countries and territories, helping customers understand and manage risks. We offer flexible working models and opportunities for training and development.

As a Zurich employee, you benefit from numerous advantages and a culture of acceptance, diversity, and teamwork.

We are committed to diversity and inclusion, promoting equity regardless of gender, disability, LGBTQ+, race, ethnicity, belief, or generation. Join Zurich and be part of this culture.

Together, we aim to create a brighter future.

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