HR Generalist

5 days ago

Dublin, Dublin City, Ireland daa Full time

We're an airport industry leader with operations in four continents and over 3000 employees working together to ensure we deliver the best services for all our customers globally. We are a fast-paced, energetic, and diverse company, offering careers that range from IT, Finance, Technical, Airport Operations to frontline security and customer-focused roles and many more. Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.

This role will assist employees to self-serve where required and close queries across multiple disciplines (People process, Policy, Timekeeping, Payroll) at Tier 1 level and escalate and work with Tier 2 SMEs to respond and close service requests within agreed SLAs. The HR Generalist role will also be a Tier 2 SME for defined HR Processes (e.g., Joiners, movers, leavers, employment changes).

  • Partner with the Centres of Excellence for management and administration of key HR processes such as the reward cycles & benefits, recruitment campaigns, organisational changes, performance management, policy changes, HR process & technology reviews, etc.
  • Act as the first point of contact for all HR queries raised by employees including team members, team leads/managers, and HRBPs, via the dedicated freephone number or through our Helpdesk system. Resolving queries relating to all HR processes, policies, and systems including HRIS, our payroll system, and our timekeeping system and triage for subject matter experts where necessary to bring to resolution.
  • Deliver excellent customer service through owning, managing, and resolving all service requests raised by business, HRBPs, managers, and employees within agreed SLAs.
  • Partner with the business, HR Centres of Excellence, and HR Business Partners in implementation of new HR projects.
  • Act as a HRIS Superuser with responsibility for accurately processing transactions related to employment changes on employee profiles and understand how these transactions relate to the downstream timekeeping and payroll system.
  • Manage own workload in HRi system to pre-agreed standards and monitor HRi systems transactions of other users to ensure they are processed within agreed timeframes/SLAs and escalate where issues/blockages arise.
  • Support maintenance of data integrity by challenging incorrect data in HRIS system and work to resolve any data integrity issues.
  • Partner with the Payroll and Time Keeping teams to ensure transactions are processed correctly and in a timely manner in our HRIS system.
  • Promote use of new HRIS system HRi as well as an efficient self-service culture by driving employees to find information on the HRIS Knowledge Hub.
  • Work with HR Training Specialists to capture gaps on HRi Knowledge Hub based on queries raised through Helpdesk and ensure up-to-date content exists to continue to drive self-service.
  • Coaching, counselling, and guiding managers and HR Business Partners on HR policy, process, and system queries.
  • Delivering on HR KPI's and SLA's ensuring performance levels are maintained both individually and as a team.
  • Identify opportunities for continuous improvement and work to develop, implement, and maintain process improvements.
  • Support in issuing of all HR related communications.
  • Work with the HRIS system administrators in the roll out of any system and process changes.
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