Client Finance Manager

Overview

We are pleased to announce that Sedgwick is hiring a Client Finance Manager to oversee our accounts in Europe. The ideal candidate will have prior experience in a finance role, working with clients across various countries in Europe and managing all aspects related to client accounts. This is a permanent, hybrid role based in our offices in Dublin 4.

By joining Sedgwick, you'll be part of something truly meaningful. Sedgwick is a global organization with 33,000 colleagues dedicated to supporting people facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.

Direct message the job poster from Sedgwick for more information.

The Client Finance team is responsible for leading a team of finance professionals and establishing a culture of continuous improvement. The role requires a candidate to support and collaborate with members of the Finance Department in delivering a high-calibre service and recording and issuing all Finance transactions relating to Clients that Sedgwick supports.

Duties and Responsibilities

• Manage client accounts assigned, overseeing financial operations and ensuring accuracy and compliance with company policies and regulatory requirements.
• Prepare and analyse financial reports and reconciliations for clients, providing insights to support decision-making.
• Collaborate with various departments to ensure seamless financial processes and address client-related financial issues and systems' issues.
• Maintain and strengthen client relationships by addressing financial inquiries with timely and accurate information.
• Monitor and manage billing and fee collections related to client accounts.
• Implement, maintain and improve internal controls to safeguard client funds and ensure data integrity.
• Stay updated with Sedgwick Group trends, financial regulations, and best practices to ensure compliance and efficiency.
• Create new client accounts in the system and with banks.
• Produce, record, and issue payments relating to clients, with insights to support decision-making.
• Support and guide client-facing staff in financial discussions, ensuring adherence to established protocols to minimize debts.
• Monitor client payment responsibilities and address concerns sensitively.
• Present detailed debt and financial reports to the management team regularly.
• Reconcile and issue monthly client statements/bordereau and perform daily/weekly/monthly bank reconciliations.
• Liaise with internal and external stakeholders on client account queries.
• Manage stop payments and out-of-date cheques; lodge cheques received; record banking transitions.
• Manage and reconcile all fees due to Sedgwick; oversee close processes and return of funds to clients.
• Cross-train in non-assigned accounts to provide cover and assist in Debt Management processes within Finance.
• Post journals to the Finance accounting system and process foreign currency payments on client accounts.
• Ensure timely resolution of unresolved client funds issues and engage in Finance Department projects as assigned.
• Perform ad hoc duties as assigned by Finance Management Team.

Leadership and Management

• Lead a team of finance professionals and recruit talented individuals.
• Build positive working relationships with shared service centres and the wider international finance community.
• Supervise, mentor, and conduct performance evaluations; provide feedback.
• Collaborate with senior management to develop strategic plans and identify opportunities for growth and improvement.

Financial Operations and Accounting

• Oversee end-to-end financial operations related to client accounts, ensuring accuracy and regulatory compliance.
• Implement and maintain robust accounting processes, including balance sheet reconciliations.
• Collaborate with various departments to ensure smooth financial processes.

Qualifications/Skills

• Leaving certificate Accountancy/Business-related 3rd level qualification is desirable but not essential.
• Prior experience in the Insurance industry/client portfolio role desirable but not essential.
• Strong reconciliation and problem-solving skills.
• Experience with SUN/SAP accounting systems is preferable but not essential.
• Excellent communication and interpersonal skills, both written and verbal.
• Good collaborative skills; ability to establish effective internal and external relationships across services/functions.
• Calm under pressure with the ability to meet deadlines; flexible work approach; strong MS Excel skills; high attention to detail and numeracy.
• Ability to work independently and as part of a team; proactive and results-driven; willingness to contribute to continuous improvement.

Personal Attributes

• Proven experience in financial management in a client-focused environment with strong analytical skills.
• Proficiency in financial software and Microsoft Office Suite, especially Excel; strong organizational skills.
• Ability to interpret complex financial data and interact effectively with clients and internal teams.
• High motivation, enthusiasm, and a collaborative attitude; willingness to work flexible hours.

Short Term Goals

• Understand company processes, financial systems, and client relationships in depth.
• Achieve KPIs related to financial management, reporting accuracy, and debt control.
• Build strong relationships with internal teams and clients; contribute to process improvements and demonstrate leadership potential.

Benefits of working for Sedgwick in Ireland

• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Health Insurance Scheme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document describe the general nature and level of work performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or change duties of the position at any time.

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