Assistant Front Office Manager

2 weeks ago

Dublin, Dublin City, Ireland Anantara Full time

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You will assist the Front Office Manager in all matters related to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services, including designing training plans and conducting training sessions for all Front Office team members. You will help ensure adherence to all brand standards and Standard Operating Procedures, and contribute to developing new SOPs related to Front Office operations. It will be your responsibility to drive upselling within the Front Office Department and collaborate effectively with other departments to ensure an excellent guest experience.

Qualifications

  • Previous experience in a Front Office management role
  • Experience with Front Office Systems
  • Fluent in English, both written and verbal

Additional Information

To ensure the hotel meets the Leading Hotels of the World Quality Assurance standards and consistently delivers the highest standards of luxury and quality to our guests.

  • Conduct departmental audits to ensure LQA standards are met by all team members.
  • Communicate the Hotel's Vision & Mission statement to the team.
  • Maintain cleanliness and proper upkeep of areas of responsibility.
  • Control the ambiance in departments (lighting, music, temperature).
  • Report defective materials and equipment to relevant departments.
  • Implement new initiatives within the agreed time frame.
  • Set and achieve personal objectives annually.
  • Attend meetings as required.
  • Maintain management presence across all departments.
  • Ensure high levels of security throughout the hotel.
  • Act promptly on guest feedback, informing relevant staff and taking necessary actions to prevent recurrence.
  • Achieve departmental sales targets aligned with the hotel budget.
  • Maintain flexibility in work schedules to ensure continuous guest service and team support.
  • Support other areas of the hotel as needed.
  • Comply with hotel cash handling procedures and ensure staff are trained accordingly.
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