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Front Office Management Position

2 weeks ago

Dublin, Dublin City, Ireland beBeeManagement Full time
Job Description

The Front Office Team is responsible for ensuring that guests have an exceptional experience from check-in through check-out. As an Assistant Front of House Manager, you will assist in supervising the Front Office Team to ensure that team members are prepared and well-informed to deliver guests an exceptional experience.

Responsibilities
  • Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
  • Assist the Front Office Manager to evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Requirements

To be successful in this role, you should possess:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail industry
  • A high level of IT proficiency
  • A high level of commercial awareness and sales capabilities
  • Excellent leadership, interpersonal and communication skills
  • An accountable and resilient approach
  • A commitment to delivering a high level of customer service
  • The ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
Benefits

We offer a range of benefits to our employees, including:

  • Free and healthy meals when on duty
  • Opportunities for career growth and development
  • A chance to make a difference through our Corporate Responsibility programmes
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
  • Guest Experience Day 1 night stay with breakfast per year
  • Team Member Referral Program
  • High street discounts: with Perks at Work
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • Discounted dental and health cover
  • Discounted Parking - £2 per day at Red Car Park