Outbound Global Accounts Manager

The Outbound Global Accounts Manager is responsible for developing, managing, and expanding Convergint's strategic relationships with European-headquartered global clients. This role is focused on account ownership, ensuring consistent delivery across all global geographies, and driving growth through expanded service offerings and global alignment.

Each Outbound Manager, appointed by the Vice President of Global Accounts – Europe, is entrusted with a focused portfolio of global accounts. They serve as the primary relationship lead for their clients worldwide, overseeing internal coordination and regional execution to drive client satisfaction, strategic alignment, and long-term growth.

Job Responsibilities:

• Serve as the global relationship owner for assigned European-headquartered accounts.
• Partner with the European Regional Director to transition developed accounts into long-term managed partnerships.
• Lead the global account strategy — ensuring consistent execution, service delivery, and client satisfaction across regions.
• Proactively identify opportunities to grow Convergint's footprint and share of wallet within each client, including:
• - Expanding project scope and repeat business
• - Introducing new services offerings and capabilities
• - Collaborating with partners and cross-functional teams to meet broader client needs
• For opportunities outside Europe, initiate and follow the Out-of-Territory request process and ensure proper handoff to the designated Inbound Account Manager/Executive.
• For opportunities within Europe, manage the full deal flow cycle including survey coordination, design engagement, proposal submission, and operational turnover including engagement of the Global Design Team for technical validation and solution design.
• Ensure all documentation, communication, and client deliverables are handled promptly and professionally meeting Global Account expectations and standards.
• Maintain accurate forecasting, pipeline visibility, and strategic account planning aligned to a $15M annual target within assigned accounts globally.
• Support executive engagement and regular business reviews with assigned clients.

Key Skills & Attributes:

• Proven ability to manage high-value, multi-national client relationships.
• Strategic mindset with a focus on execution, growth, and long-term value creation.
• Strong interpersonal, negotiation, and presentation skills.
• Deep understanding of solution selling within the electronic security, life safety, or similar industry.
• Technical understanding of electronic security systems and related technologies
• Highly self-directed with the ability to collaborate across diverse teams and geographies.
• Highly organised and proactive communicator
• Strategic mindset with a results-oriented approach

Success Metrics:

• Annual revenue generation of $15M across 1–5 managed accounts.
• Consistent project delivery and customer satisfaction across global regions.
• Maintain minimum level margin expectations within client accounts
• Growth in account footprint and cross-sell of services.
• Effective coordination with internal and external stakeholders globally.

Qualifications and Skills:

Proven experience in global account development, sales management, or account management within the blue chip or technology sector.

Strong understanding of commercial processes, opportunity pipeline management, and strategic sales practices.

Exceptional relationship-building and networking skills with both internal and external stakeholders.

Proficiency in data analysis, pipeline reporting, and presenting performance metrics.

Experience in managing large accounts or global portfolios.

Understanding of market dynamics, customer requirements, and industry trends.

Knowledge of project estimation and RFP processes.

Leadership: Ability to lead and influence cross-functional teams to achieve regional goals.

Commercial Acumen: Strong understanding of financial metrics and how to balance technical and commercial objectives.

Customer Focus: Commitment to developing lasting relationships with customer stakeholders and partners.

Strategic Thinking: Ability to foresee and capitalise on opportunities for growth within the global market.

Performance Metrics:

Account Success: Measure through customer satisfaction, regional revenue growth, and successful project delivery.

Pipeline Management: Health of the global opportunity pipeline and contribution to sales targets.

New Business Development: Number of new business opportunities generated through account partnerships.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• IndustriesSecurity and Investigations

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