DLP Platforms Technical Support Lead

4 weeks ago

Kilkenny, Kilkenny, Ireland State Street Full time
Overview

Data Loss Prevention (DLP) Platforms Technical Support Lead is a role within State Street's Security Platforms team, part of the Cyber Fusion Centre. The team designs, manages, and supports the security tools that enable security operations across State Street. This is a priority role in a growing team. Preferred location is United States – Boston/Quincy Massachusetts.

What You Will Be Responsible For
  • Leading and mentoring a team of technical support engineers specialising in DLP platforms
  • Ensuring timely resolution of support tickets and adherence to SLAs
  • Tuning and upgrading system components, following internal testing and change management processes
  • Working with key stakeholders and vendors to implement new or additional DLP capabilities to enhance data protection
  • Contributing to projects that improve current DLP capabilities, drive adoption, and enable future growth
  • Conducting root cause analysis for recurring issues and implementing preventive measures
  • Acting as an escalation point for complex technical issues related to DLP platforms
  • Partnering within the Cyber Fusion Centre teams to ensure DLP platforms meet operational needs, within DLP Program Operations, Insider Threat and Incident response
What We Value
  • Experience operating and supporting DLP tools across multiple security domains (Network, Email, Endpoint and Web)
  • Knowledge of enterprise DLP platforms such as Symantec DLP, Digital Guardian Endpoint DLP, ProofPoint, Microsoft Purview
  • Experience managing application deployments, configurations and updates on Linux (RHEL) with strong knowledge of Linux commands, filesystems, permissions and process management
  • Understanding of current data protection, information security and cyber security practices
  • Direct experience managing, mentoring and leading teams
  • Ability to create an environment that drives knowledge sharing and collaboration
  • Collaborative problem-solving approach to security challenges
  • Desire to learn, collaborative working style and strong work ethic
  • Experience in a 24/7 security operations environment, emphasizing reliability and system availability
Education & Preferred Qualifications
  • 7+ years of experience in IT support, cybersecurity, or related field
  • A degree is not required, but a qualification in information security or information systems may be beneficial
  • Security certifications may be beneficial (e.g., CompTIA CASP+, GSEC or similar, relevant product certifications)
  • Experience in financial services may be beneficial
Additional Requirements
  • This role may be filled in United States – Boston/Quincy Massachusetts
  • This team supports 24/7 operations which may require weekend work
Why this role is important to us

Our technology function, Global Technology Services (GTS), enables the business to deliver data and insights to clients. We're driving digital transformation with cloud, AI and automation, and offer a collaborative environment where technology skills and innovation are valued.

About State Street

State Street is a leading custodian bank, asset manager, and asset intelligence company, providing investment servicing, data & analytics, research, trading and management to institutional clients. We promote work-life balance and offer competitive benefits and development opportunities.

Salary Range

$100,000 - $160,000 Annual. The range applies to the role in the primary location; the applicable range could differ if working outside that location.

Job Details

Job ID: R-768619

Job Function: Information Technology

Employment Type: Full-time


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