FM Site Lead

2 weeks ago

Killarney, Ireland Sensori Group Ltd Full time

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We are currently recruiting for a number of Site Facilities Leads to join our PPP Community Nursing Units (CNU) in Ardee, Clonmel, Athlone and Midleton. The successful candidates will be responsible for taking ownership of the operational management and delivery of all facilities management services. This is an active and visible role requiring excellent customer relationship and supplier management skills. This will ensure positive contribution to the performance of the business by promoting a culture of customer care.

RESPONSIBILITIES:

Manage the customer interface within an assigned PPP CNU; ensuring a high standard is maintained in the day-to-day running of the site

Build excellent relationships with the customers, client, our suppliers, and other partners while guaranteeing appropriate and responsive reaction is taken to address all client concerns

Ensure that the operational aspects of his/her site are delivered in accordance with the SLA

Ensure compliance with all statutory, management systems, security and relevant company and client policies generating a true health and safety culture

Efficiently lead, develop, and retain staff to deliver services

Establish a Continuous Improvement Process, adding value to both the business and our client

As a member of the Facilities Management Team, be a leader and ambassador of the business

Organise and facilitate regular Customer Forums and meetings with other key stakeholders as appropriate

Interact with all internal teams to achieve delivery of planned and reactive tasks using best practice

Support customer and company audits ensuring optimum results are achieved

Ensure that Company records are held and updated as required

Authorise payroll issues concerning staff within the portfolio of CNUs under post holder's responsibility (i.e. overtime, absence etc.)

Verify that all new starters receive induction training in line with Company policies and procedures

Ensure Objectives, Performance Reviews and Toolbox talks are completed as per standing company policy

Any other duties as required as determined by the Company

QUALIFICATIONS, EXPERIENCE & KNOWLEDGE:

Multi skilled with relevant experience in a similar environment is advantageous

Strong customer service and people management skills

Knowledge/experience of CAFM and BMS systems

Experience as an outsourced provider of Facilities Management is desirable

Health & Safety awareness - IOSH/NEBOSH an advantage

Understanding of Quality systems e.g. ISO 9001 accreditation

Strong understanding of Facilities Management/Building/M&E services

Competent in compiling and collating site information into weekly and monthly reporting formats e.g. Energy Management requirements

Willingness to assist the wider team on maintenance tasks as required

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