IT Airport Engineer

3 weeks ago

Shannon, Ireland ESP Global Services Ltd Full time

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Join to apply for the IT Airport Engineer - Shannon Airport role at ESP Global Services

Join our team as an IT Airport Engineer and show your passion for solving IT problems with good customer service engagement. You will provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge, that may occur.

If you seek a career in IT and you are passionate to learn and developing, we can offer you exposure to multiple technologies and multiple global customer environments.

Airport Engineer Key Responsibilities

Install, troubleshoot, and repair desktops, laptops, and peripherals, carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
Supply and replace IT consumables, such as paper and ink toner, when required
Troubleshoot within Windows / iOS / Android OS support, software installations, and security updates.
Troubleshoot basic network connectivity issues (LAN, WAN, VPN, Wi-Fi).
Respond to customer incidents and service requests assigned by the Global Service Desk / Line Manager. Troubleshoot and resolve within SLA, Airline host and connectivity issues.
Maintain a high level of communication at all times with both colleagues and senior members of staff and provide timely updates to the Global Service Desk as required. Updating call details in a timely manner.
Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests
Carry out regular "floor-walking" and pro-active line of sight checks/ routine preventive maintenance to identify, log, and resolve any issues before they are raised as incidents through the Global Service Desk.
Mentor and train all Airport Technicians within your team.

What You Need

Experience: At least 2 years' experience in an IT support role
Languages: Fluent in English
Technical Skills: Computer knowledge/understanding of operating systems, Microsoft Desktop software (Windows 2010, 2016), practical working knowledge of Network Architecture and IT hardware connectivity, IMAC experience
Certifications: CompTIA A+ (or willingness to obtain), ITIL knowledge is a plus.
Soft Skills: Strong problem-solving, communication, and teamwork abilities.
5 years of UK working history, which can be referenced for airside clearance checks4

Physical Requirements

Able to lift or push 20-40 kilograms of equipment if needed.
Able to stand or kneel for extended periods of time.
Able to use mechanical tools.

Work Details

Schedule: Mon-Fri: 08:00 - 16:00 / 10:00 - 18:00
Location: Airport-based Onsite Shannon Airport

What we will offer:

We offer a competitive salary
Perkbox discounts
ESP Learning: Access to IT certifications

Personal & Professional Development

Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Who Are We

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that's manages over 1,000 tickets a day for more than 200 customers.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer.Seniority level

Seniority levelAssociate

Employment type

Employment typeFull-time

Job function

Job functionInformation Technology
IndustriesIT Services and IT Consulting

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IT Airport Engineer