Market Specialist, Sub-Saharan Africa

Market Specialist, Sub-Saharan Africa (Chad & Mauritania)MetaGlobal OperationsUser ExperienceThe Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.The SEO (Specialized Enforcement Operations) team specifically focuses on high priority, complex or regulatory enforcement demand, where our systems or scaled solutions need specialized support. SEO team is flexible and agile, bringing enforcement experience that can be deployed to shifting priorities and dynamic emerging situations, requiring local context, language, policy, community or functional expertise.The successful candidate will work with stakeholders in Operations, Policy, legal, Process and Product teams to review content reported for potential abuse, resolve user account issues, improve the overall support experience for the Sub Saharan Africa region (French and Arabic) and the AMET (Africa, Middle East & Turkey) region, as well as solve enforcement issues across a wide range of Meta markets.The Market Specialist will be part of a data-driven team focused on protecting our communities by enforcing on and will also help scale our operations by optimising and automating processes, solving challenging problems and, most importantly, helping to prevent them.Market Specialist, Sub-Saharan Africa (Chad & Mauritania) Responsibilities* Work as part of the SEO AMET team, enforcing on content risk and crisis response within the Sub-Saharan Africa Market for French and Arabic* Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on Sub Saharan Africa* Use a combination of Language and Sub-Saharan Africa (SSA) Market geopolitical knowledge, understanding language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region* Support scoping of scalable solutions to improve the support of our community of users in the AMET Region and in partnership with other regions* Investigate and resolve issues that are reported on Meta products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and text, offensive or derogatory language, and other objectionable material* Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required* Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process* Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools* Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts* Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with cross-functional partners* Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions* This role may involve exposure to graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbingMinimum Qualifications* Currently has, or is in the process of obtaining a Bachelor's degree. Degree must be completed prior to joining Meta* Fluency in French and Arabic as well as experience communicating with a variety of audiences and stakeholders from the SSA market* Good interpersonal skills and can build relationships with internal and external partners* Can work with graphic and/or objectionable content and on content review and escalations* Proven track record of working independently and managing multiple priorities in a dynamic environment* Experience working with ambiguity and developing new processes or solutions in response to changing circumstances* Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reportingPreferred Qualifications* Language proficiency in Wolof, or additional AMET Languages is preferred as the candidate will be supporting operations in the Region* 2+ years of professional experience within an operations or Trust & Safety environmentAbout MetaMeta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment OpportunityMeta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the .APPLY NOW## Find your roleExplore jobs that match your skills and experience. Search by technology, team or location to find an opening that's right for you.
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