Sales Advisor

2 weeks ago


Dublin, Dublin City, Ireland PrepayPower Full time

Join to apply for the Sales Advisor - Loyalty Team role at PrepayPower

Join to apply for the Sales Advisor - Loyalty Team role at PrepayPower

  • First point of contact for Retention calls - renegotiating customer contracts

Department: Loyalty

Employment Type: Full Time

Location: Dublin 18

Reporting To: Matthew Murray

Compensation: €32,000 / year

Description
  • First point of contact for Retention calls - renegotiating customer contracts

Key Responsibilities
  • Focus on minimising pre-churn via phone, SMS, email contact and use of various systems
  • Updating historical customer account around retention/cancellation issues
  • Maintaining daily/weekly and monthly retention KPI's and achieve targets
  • Ad hoc phone-based customer service and sales activities as required

Skills, Knowledge And Expertise
  • Considerable attention to detail desired
  • Have excellent communication skills
  • Proven ability to work in a self-directed and organised manner
  • Experience in a similar role and using CRM systems is an advantage

What we offer
  • Progression to a Retention Advisor within 5 months and a Senior Retention Agent within 12 months with the help of our Training, mentor Program, and guidance from our supervisors.
  • €27,000 basic salary with a €5,000 bonus structure.
  • The first month's bonus is guaranteed.
  • Hybrid option

Benefits
  • Competitive salary & bonus structure
  • Pension Contribution Scheme
  • PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
  • Great career progression opportunities in a growing company with strong market growth
  • Fast-paced and friendly team environment
  • Continual training and development
  • Annual leave, increasing with service.
  • PrepayPower Staff Tariff
  • Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
  • Established CSR, Wellness, and Social Committees, and great social events.
  • Refer a Friend Scheme
  • Tax Saver Travel Tickets & Bike to Work Scheme
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionSales and Business Development
  • IndustriesUtilities

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