Senior BizOps Engineer

4 weeks ago

Dublin, Dublin City, Ireland Mastercard Full time
Overview

Senior BizOps Engineer. The Decision management BizOps team is looking for a Senior BizOps Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices.

Responsibilities
  • Be the production readiness steward for Mastercard products, ensuring platform stability and health.
  • Partner with developers to design, build, implement, and support technology services, ensuring operational criteria such as availability, capacity, performance, monitoring, self-healing, and deployment automation are in place.
  • Support daily operations with a focus on triage and root cause analysis, understand the business impact of products, and conduct blameless post-mortems.
  • Lead the DevOps transformation by promoting tooling, standards, and change across development, quality, release, and product organizations.
  • Balance proactive operational improvements with efficient, pragmatic delivery to maximize customer experience and application value.
  • Work across development, operations, and product teams to prioritize needs and build strong cross-functional relationships.
Technical areas
  • Site Reliability Engineering: ensure scalability, performance, and resilience; automate incident response; establish SLOs and reliability improvements.
  • DevOps/Automation: improve the full service lifecycle from design to deployment; promote CI/CD automation and operational gating.
  • ITSM Practices: analyze platform ITSM activities and provide feedback on operational gaps and resiliency.
All About You
  • Bachelor's degree in Computer Science or related technical field or equivalent practical experience.
  • Coding and/or scripting exposure; interest in automation and modernizing infrastructure.
  • Experience with algorithms, data structures, scripting, pipeline management, and software design.
  • Strong problem-solving, communication, ownership, and cross-functional collaboration skills.
  • Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
  • Willingness to work in a matrix-based, geographically distributed team and balance thoroughness with speed.
  • Ability to monitor for anomalies and ensure expected system behavior is understood across teams.
Corporate Security Responsibility
  • Abide by Mastercard's security policies and practices; ensure confidentiality and integrity of information.
  • Report any suspected information security violations or breaches; complete periodic mandatory security trainings.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Financial Services, IT Services and IT Consulting, and Technology, Information and Internet


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