Senior BizOps Engineer

4 weeks ago

Dublin, Dublin City, Ireland Mastercard Full time
Overview

Senior BizOps Engineer at Mastercard. Business Operations leads the DevOps transformation through tooling and standards across the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation, with experience in working across development, operations, and product teams to prioritize needs and build relationships.

Responsibilities
  • Serve as the production readiness steward for the platform by closely partnering with developers to design, build, implement, and support technology services.
  • Ensure operational criteria such as system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process.
  • Lead the DevOps transformation through tooling and by advocating for change and standards across development, quality, release, and product organizations.
  • Support daily operations with a focus on triage and root-cause analysis, understanding the business impact of products to maximize customer experience and value.
  • Shift left to be proactive in development and proactively manage production and change activities, while aligning with risk management and compliance across environments.
  • Streamline and standardize traditional application support activities and centralize points of interaction for internal and external partners by effective stakeholder communication.
  • Regularly review run state and provide feedback to development partners on how to improve customer experience of applications.
  • Familiarity with Site Reliability Engineering concepts; spend time across areas such as scalability, performance, resilience, incident response, and automation as part of the Biz Ops role.
Qualifications
  • BS degree in Computer Science or related technical field involving coding, or equivalent practical experience.
  • Coding and/or scripting exposure; experience with algorithms, data structures, scripting, pipeline management, and software design.
  • Interest in automation and scaling architecture; curious about new technology, infrastructure, and practices to support growth.
  • Systematic problem-solving approach with strong communication, ownership, and drive; ability to troubleshoot large-scale distributed systems.
  • Willingness to learn and work in a matrix-based, geographically distributed project team; ability to balance doing things right with delivering quickly.
  • Comfortable collaborating with cross-functional teams and ensuring monitoring exists to detect anomalies.
Benefits and Corporate Security

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or any other characteristic protected by law. For accommodations in the US or Canada during the application process, contact reasonable_accommodation@mastercard.com and specify the accommodation requested.

Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks come with inherent risk. Employees are responsible for information security, must abide by Mastercard's security policies, ensure confidentiality and integrity of information, report suspected violations, and complete mandatory security trainings.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Engineering and Information Technology
Industries
  • Financial Services, IT Services and IT Consulting, and Technology, Information and Internet

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