Reservations Agent

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Reservation Agent, you'll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because you'll be stepping into a busy role You'll be supporting the hotel to ensure that all customer enquiries for their visit are dealt with in an efficient manner.

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you've been dreaming of
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you're our ideal Reservation Agent, you will:

• Be yourself
• Be a great communicator and able to build strong customer relationships to increase guest experience
• Have great organisational and administrative skills with a positive attitude
• Enjoy going the extra mile to ensure your customers have a great experience with Leonardo Hotels
• Be resilient – this is a fast-paced role

Here are some of the key responsibilities as Reservation Agent:

• Answering telephone and email enquiries in a timely manner always ensuring accuracy and attention to detail
• Booking and entering room and restaurant reservation requests using the relevant systems
• Maximising revenues by up-selling guest rooms and hotel facilities
• Handling multiple requests at any one time while maintaining composure
• Working cohesively as part of a team and liaise with other key departments to perfect the guests experience with us.
• Developing a thorough knowledge of the Leonardo Hotels brand and product

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. We have support on tap, so expect top-notch L&D programmes, practical training and clear progression within our vibrant and dynamic team.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years'; there's never been a more exciting time to join us