Claims Service Executive

3 weeks ago

Dublin, Dublin City, Ireland WTW Full time
Overview

Join to apply for the Claims Service Executive role at WTW.

The purpose of this role is to provide a superior claims service to your nominated client portfolio and to protect your clients' best interests while achieving the best possible outcome for all claims. This will be demonstrated through the highest standards of customer care, efficiency, compliance and teamwork.

As a Claims handler, you will be responsible for handling liability claims for our corporate clients. You will work closely with insurers and other specialists and service providers to ensure the best possible outcome for our clients. Responsibilities include managing claims on a day-to-day basis and maintaining a high standard of technical quality and communication throughout the claims process. Training will be provided as needed to support performance in the role.

Responsibilities
  • Proactively deal with all aspects of client claims from notification through to settlement
  • Demonstrate a clear understanding of the claims environment including the Injuries Board and Irish Legal System
  • Have a clear understanding of policy covers across all classes of non-life insurance
  • Implement agreed claims handling protocols
  • Robustly challenge insurers' strategy/reserves where necessary
  • Handle liability claims for corporate clients across various lines of business
  • Manage the investigation of incidents and accidents
  • Responsible for reserve allocation
  • Manage the IRB process
  • Arrange medical examinations and engineering inspections as required
  • Instruct solicitors and attend review meetings with regular client communication
  • Relationship management and collaboration with WTW account teams, insurers and other service providers
Technical knowledge and Customer Care
  • Proactively deal with all aspects of claims management from notification through to settlement
  • Deliver excellent claims and client service in an efficient and friendly manner
  • Provide best-in-class advice and keep the client fully informed of developments
  • Understand the Injuries Board and Irish Legal System
  • Understand policy covers across all classes of non-life insurance
  • Implement agreed claims handling protocols
  • Prepare claims data for internal/external end-users
  • Ability to sell the claims service
  • Foster beneficial relationships with insurers
  • Support Account Executives/Brokers by maintaining excellent client relationships
Efficiency and Compliance
  • Maintain Company Standards including Compliance and Willis Excellence Model
  • Understand the claims process
  • Participate in project work
Qualifications
  • APA minimum
  • CIP beneficial
  • ACII desirable
Teamwork
  • Co-operate with colleagues in a supportive, friendly, and professional manner
  • Assist with administration as needed
About WTW Ireland

WTW provides appropriate and innovative insurance programmes for clients, leveraging specialist industry experience and market know-how. We help clients lower their total cost of risk by resolving claims quickly, efficiently and appropriately with a service delivery platform supported by customised analytic tools.

Join us at WTW to be part of a team shaping the future of risk management and insurance brokerage.

Equal Opportunity

We are an inclusive employer and welcome applications from people of all backgrounds and abilities. We will provide reasonable accommodation or support during any stage of the recruitment process if needed.


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