Deskside Support Engineer
2 weeks ago
Want to make an impact? We offer that
Due to continued growth, we are currently hiring a Deskside Support Engineer to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge.
Are you intrigued? Do you want to learn more?
A snapshot of your key responsibilities as Deskside Support Engineer would be:
- Install, upgrade, support, and troubleshoot Windows, Office 365, and other client desktop applications.
- Install, upgrade, support, and troubleshoot peripherals such as printers, mobile devices, and other authorised equipment.
- Configure desktop hardware to meet client corporate standards.
- Manage support requests via the call management system, ensuring accurate documentation of issues and their resolution.
Requirements:
- Degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
- A minimum of 1-2 years' experience in a similar technical support role.
- Proficient in supporting Microsoft Windows.
- Experience with Microsoft 365 and Microsoft Teams Collaboration and Telephony.
- Familiar with Active Directory user/group security configuration and Group Policy management.
- A solid understanding of the ITIL framework and related processes.
- Experience with laptop imaging, application deployment, and onboarding processes.
- Knowledge of ICT purchasing and stock control.
- Strong interpersonal and communication skills.
- Customer-focused approach.
- Effective problem-solving skills.
So, are you ready to join our team?
It's important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers.
Opportunity type: Contract (6 months initially), Part-Time, Limerick
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