IT Desktop Support Engineer

4 days ago

Longford, Ireland SkySys Full time
Overview

Job Title: IT Desktop Support Technician

Job Type & Location: Onsite || Longford, Ireland || Long-term contract

Qualifications
  • Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
  • Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
  • Basic knowledge of enterprise LAN and WAN setups and concepts.
  • Ability to perform smart hand activity under instruction-based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50 lbs.
  • Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
  • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
  • Experienced in repeat call analysis and developing preventive actions.
  • Experienced in Problem management.
  • Excellent written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.
  • Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
  • Experience of ticketing tools (ServiceNow / Remedy etc.), Non-Technical - Good Customer management skill, Good in oral and written communication.
  • Able to interact and work with customers at different levels.
  • Driven and result oriented.
  • Passionate about the work.
  • Ability to work independently or as part of a team.
  • Ability to complete tasks effectively with minimal supervision.
  • Must be available to work flexible work schedules.
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