IT Infrastructure and Security Manager

We have a vacancy for a IT Infrastructure and Security Manager to join our wonderful Head office team in Dublin 2

• Infrastructure Management
• Oversight and implementation of technology brand standards
• Cyber Security & Compliance
• Project Management for IT related topics on new openings
• IT Support & Maintenance

Brand Standard Management

• Manage the implementation of the tech brand standards on existing hotels and new openings
• Work closely with the NHOPS team as well as the different departments to ensure all requirements are met
• Advise on new hard technology to improve guest experience and tech standards

Network Infrastructure Management

• Oversee the design, implementation, and management of the group's IT network, ensuring seamless connectivity across all hotel locations
• Act as the primary contact for third party network support provider
• Ensure the availability and performance of critical systems, including Wi-Fi networks, guest-facing technologies, and back-office operations
• Implement and manage disaster recovery plans to mitigate risks of IT system failures

Data Security & Compliance

• Lead the design and implementation of a robust cybersecurity strategy, ensuring all digital systems are protected against internal and external threats
• Ensure compliance with all relevant data protection regulations, including GDPR, and implement best practices for data handling and privacy across the group
• Monitor and respond to security incidents and breaches, ensuring that protocols are in place for rapid detection and resolution
• Regularly conduct security audits and vulnerability assessments, addressing any potential risks or areas of non-compliance

IT Support & Maintenance

• Review and evaluate current IT Support structure and propose a future way of working
• Liaise with third party IT support company
• Implement robust IT support processes, including the creation of helpdesk protocols, troubleshooting guides, and service level agreements (SLAs)
• Manage ongoing software user/licence reviews
• Oversee domain name registration, management, and reviews
• Work closely with third-party support vendors to ensure minimal downtime and swift issue resolution
• Review current vendors and suppliers, their scope of work and alignment with the Group's strategy; run RFPs to identify new suppliers and negotiate agreements
• Develop and manage relationships with key IT vendors, suppliers, and technology partners to ensure the group receives high-quality products and services
• Negotiate contracts with service providers, ensuring that the group achieves value for money while receiving premium support and technology solutions
• Regularly assess vendor performance, reviewing SLAs and adjusting as necessary to ensure consistent service quality

• 5+ years' experience in IT infrastructure management within a multi-site organisation, ideally hospitality or related industry
• Strong knowledge of network architecture, hardware management, and cybersecurity protocols
• Proven experience with data protection compliance (GDPR) and conducting security audits
• Track record in managing IT projects, including new site openings and large-scale system upgrades
• Vendor and supplier management experience, including contract negotiation and SLA oversight
• Strong communication and problem- solving skills and the ability to work effectively with cross-functional teams

• Global discounted staff room rates across the group
• 50% off Food and 25% Beverage across the group
• Increased Annual Leave with Service
• Eligible for company Bonus Scheme
• Friends and Family discount
• Continual training and development
• Career progression within the Group
• Gratuities *
• Meals on shift
• Bike to work scheme
• Refer a friend scheme
• Wellness at work events and access to wellness platform
• Employment Assistance Programme
• Group discounts for cinema tickets, shopping deals etc
• Service recognition
• Regular fun-filled activities and gatherings for all teams across the group

*Applicable to certain positions