Contract Manager

Global Recruiter - Key Management Gaps at Turner & Townsend

Turner & Townsend delivers transformational programmes across consultancy, project delivery and post-project operations with offices in 49 countries. Our infrastructure team serves transport, utilities, power and defence sectors, delivering comprehensive solutions and managing complexity to meet client goals.

• Manage daily service contract operations to ensure continuous and smooth service delivery.
• Ensure adherence to contract management standards, contractual terms and conditions, reporting requirements, and legal, regulatory, and client policies and procedures during contract administration activities.
• Negotiate and manage change orders, new task orders, claims, and dispute resolution processes in accordance with various contract forms, particularly NEC 4.
• Attend and assist in preparing for early warning, risk mitigation or other contractually required meetings.
• Develop and sustain positive relationships with project stakeholders, including clients, contractors, and internal teams.
• Support and provide guidance on best practice contract management and, where required, support training.
• Provide oversight and support the development of contract managers and contract administrators to successfully deliver the service contract.
• Prepare and review performance reports and contract documents.
• Develop, maintain and administer the contract obligations register associated with the service contract.
• Monitor contract performance against KPIs and analyse data to identify areas for improvement; assist in establishing and monitoring key contractual performance indicators to support contract performance management.
• Oversee and manage the contract administration process, ensuring that any payments due reflect the true cost of works in accordance with the contracts.
• Oversee the development, implementation, and maintenance of contract administration procedures, processes, and systems to ensure compliance with the contract framework, including: structured record keeping, executing financial management operations, keeping records of risks, and managing the contract manual and related processes.
• Assist in managing disputes to maintain seamless and continuous service delivery.

• Minimum of 10 years working in contract management, with 5+ years' experience on professional services contracts (PSC) of considerable scale and complexity.
• Experience providing strategic leadership and direction in contract management, establishing effective frameworks, processes, and performance metrics.
• Expert knowledge of contract management principles, methods, techniques, systems, and toolkits.
• Experience working within both consultancy and client or contractor environments is an advantage.
• Experience with the NEC PSC – Option C and E – essential.

• Ability to develop and implement contract management strategies, administering contracts at a senior level.
• Excellent communication skills and ability to establish robust relationships with internal and external stakeholders.
• Strong negotiation skills and ability to influence.
• Strategically minded with a consistent approach to decision-making and leadership.
• Ability to foster a collaborative, inclusive, and transparent approach to service delivery.

• Minimum level 8 degree (or equivalent) in a relevant subject (e.g., quantity surveying).
• Level 9 Masters (or equivalent) in a relevant field would be advantageous.
• Chartered member of a relevant professional body.

Turner & Townsend is an equal opportunity employer and values diversity. We promote a healthy, productive, and flexible working environment that respects work-life balance. SOX control responsibilities may be part of this role, where applicable.

Please note: This description excludes any recruitment fees and emphasizes equal opportunity employment. Any recruitment agencies must be invited by the Turner & Townsend Recruitment Team to submit candidates.