Motor Damage Claims Handler

Join to apply for the Motor Damage Claims Handler role at Allianz

About Allianz We are proud to be one of the world's most trusted insurance companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years and our success is primarily down to the incredible people we employ.

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, dedication and teamwork. As an employer, we truly care for our employees and their individual needs and aspirations. While the role is officially based in Elm Park, Dublin 4, the team works within a hybrid working model. Allianz is recognized as a Great Place to Work and has been awarded for Workplace culture and wellbeing.

The Opportunity We are looking for a Motor Damage Claims Handler to join our Allianz Motor Claims Damage Team. We are seeking a candidate who is passionate about delivering the best customer service in the market, every day. Reporting to the Motor Damage Manager, you will manage a portfolio of claims, ensuring they are fully and fairly investigated and settled efficiently. Previous insurance experience is not required as you will be joining a team ready to support you with technical queries, and with your Team Manager, support your development and the delivery of overall team goals. This role is based in Elm Park, Dublin 4 with a hybrid working model.

Key Responsibilities

• Analysis of first notification of Own Damage and Third Party liability claims
• Pro-active treatment and settlement of claims
• Management of a claims portfolio, ensuring all claims are handled within service levels and in a compliant manner
• Identification of potentially fraudulent cases and recovery cases
• Ability to work flexibly in the Motor Claims Team to meet customer needs
• Performs unit administration duties
• Requisitions and may authorise cheques as required within company guidelines
• Undertakes special projects or assignments as required

Essential – Key Requirements / Skills & Experience

• A minimum of 1 year's experience within a Financial Services role
• Experience in a customer-facing role, maintaining standards of quality while providing superior customer service
• Demonstrated ability to communicate and influence internal and external customers

Desirable

• Experience in a Motor Claims handling customer-facing role
• Completed an APA, CIP or a relevant insurance qualification to meet MCC requirements
• Relevant third level qualification
• MCC qualified/ grandfathered in Personal & Commercial Lines

Regulatory Notice

• This role is subject to Minimum Competency Code (MCC) as provided by the Central Bank of Ireland. A recognised insurance qualification may be required. Appointment is subject to Central Bank requirements. This role is a Control Function and is subject to F&P Standards, including the Individual Accountability Framework Act 2023. Relevant Conduct Standards training will be provided where required.

Allianz plc. is regulated by the Central Bank of Ireland. Allianz is an equal opportunity employer and welcomes applications from candidates regardless of race, ethnicity, age, gender, nationality, religion, disability, sexual orientation, or any other protected characteristic.

Seniorities and employment type

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Financial Services and Insurance

We are excited to offer a supportive environment with opportunities to grow. Let's care for tomorrow.