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Line Manager
4 weeks ago
Tesco is a values-led business committed to building a better Tesco and supporting our colleagues in Serving Ireland's Shoppers a Little Better Every Day. We aim to create an emotional connection with our customers and colleagues, making their lives more manageable and enjoyable. Tesco Ireland focuses on developing individual talents and supporting professional growth, valuing people with strong leadership skills and an entrepreneurial spirit.
THE ROLE
We are currently seeking a Line Manager who will support and lead a department and team to deliver the best shopping experience for our customers. Reporting to the Deputy Manager, this role ensures we serve Ireland's shoppers a little better every day.
- Create an inspiring and welcoming environment for colleagues and customers
- Be responsible for the store when the Store Manager/Deputy Manager are absent
- Ensure team members are fully trained and validated in their roles
- Foster two-way communication and a culture of trust
- Coach and manage colleagues to meet daily priorities and deliver excellent customer service
- Review reports and systems to implement customer and colleague improvements
- Promote a culture of zero food waste by managing date codes and food safety
- Recruit passionate colleagues dedicated to customer service
- Understand and ensure compliance with cleaning specifications
- Manage stock control, warehouse layout, and routines for first-time accuracy
- Address pricing errors, refunds, and label routines to ensure correct charges
- Manage front-end operations to prevent queues
- Recognize and provide feedback on excellent service and areas for improvement
Ideal candidates will have:
• Passion for delivering excellent customer and colleague experiences
• Adaptability and agility in thinking
• Experience delivering objectives in fast-paced environments
• Ability to be the 'Go To' person for department queries
• Influence at senior levels
• Previous retail management experience is preferred
Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the go. Our core purpose is "Serving our customers, communities, and planet a little better every day". We act responsibly and sustainably, supporting community initiatives like the Tesco Community Fund, Children's Health Foundation, FoodCloud, and the Stronger Starts programme, which have supported thousands of community groups and provided millions of meals to those in need.
Since 1997, Tesco has operated in Ireland with 163 stores and over 13,000 employees, supporting approximately 45,000 jobs. We partner with over 500 Irish suppliers, most of which are small and medium enterprises, supporting around 13,000 farming families. Tesco is the largest buyer of Irish food and drink globally, purchasing €1.6 billion annually, more than any other country in the EU.
We pride ourselves on an inclusive culture where everyone feels free to be themselves. Diversity is celebrated and valued, and we are committed to supporting colleagues through flexible working arrangements. We encourage open conversations about individual needs and how we can support them.
Everyone is welcome at Tesco. For more about our accessibility support, visit http://roi.tesco-careers.com/accessibility/
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