Assistant Room Service Manager

3 weeks ago

Shannon Municipal District, Ireland Dromoland Castle Hotel & Country Estate Full time

Dromoland Castle is currently recruiting for an experienced Full Time Assistant Room Service Manager to join our F&B Team. Dromoland Castle is a world renowned luxury resort. We offer a professional, supportive work environment committed to excellence in hospitality. The position of Full Time Assistant Room Service Manager provides an opportunity to contribute to one of Ireland's most iconic destinations while advancing your career in a culture of continuous improvement and guest focused service.

Position Overview

The Assistant Room Service Manager is responsible for the leadership and daily operations of the In-Room Dining (IRD) department at Dromoland Castle. This role reports directly to the F&B Operations Manager and serves as the primary point of accountability for all aspects of room service. The successful candidate will ensure consistently high levels of service, product quality, and presentation in accordance with our Five-Star luxury standards. This is a leadership position requiring operational expertise, a strong service mindset, and an unwavering commitment to excellence.

Operational Leadership:

  • Oversee the complete day-to-day operations of the In-Room Dining department
  • Ensure all guest orders are delivered promptly, professionally, and in line with brand and 5 star luxury expectations
  • Establish and maintain service procedures and operating standards
  • Maintain full product knowledge and ensure accurate and professional communication of offerings to guests.

Guest Experience:
  • Monitor guest feedback and ensure service recovery where needed
  • Engage with guests to build rapport and ensure personalised experiences, particularly for VIPs and repeat visitors
  • Ensure staff uphold privacy, discretion, and brand standards at all times.

Team Management and Training:
  • Lead, train, and motivate the IRD team to achieve high standards of service delivery
  • Conduct regular service training focused on standards, upselling, etiquette, and product knowledge
  • Assist in staff scheduling, performance evaluations, and recruitment processes.

Service Quality and Standards:
  • Ensure all trays, trolleys, equipment, and guestroom deliveries meet brand presentation and hygiene standards
  • Implement and uphold consistent service sequences
  • Conduct regular operational audits and implement corrective actions where needed.

Financial and Administrative Responsibilities:
  • Assist in achieving departmental revenue and cost control targets
  • Support accurate billing processes and stock control, including minibars and in-room amenities
  • Maintain accurate records for inventory, requisitions, and breakage/loss reporting.

Compliance and Health & Safety:
  • Ensure compliance with all hygiene, safety, and licensing regulations
  • Lead by example in maintaining cleanliness and organisation in service areas
  • Participate in internal and external audits and ensure timely resolution of findings.

Key Requirement:
  • Minimum of 2 years in a supervisory or assistant management position within a luxury hospitality environment
  • Experience in room service or restaurant operations in five start luxury setting
  • Proven ability to lead teams, deliver training, and manage performance
  • Strong communication and interpersonal skills
  • High attention to detail and quality
  • Strong administrative capabilities, including MS Office and POS systems proficiency
  • Fluent in English; additional languages are advantageous.

Benefits:
  • Competitive Salary
  • Leisure Centre Access
  • Pension & Sick Pay Schemes (after 6 months)
  • On-Site Parking
  • Wellness Programmes
  • Employee Discounts at Dromoland Castle & The Inn at Dromoland
  • Company Events

Work Authorisation:

Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.
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