IT Operations Analyst

Job Reference: VAC-13624

Full time hours - Perm – Salary competitive and based on experience.

Who is the hirer?

A leading company in the events and hospitality sector is seeking an IT Operations Analyst to join its growing team. The business has established strong partnerships across the sports and entertainment industry and provides premium ticketing and hospitality solutions to clients worldwide.

This role offers the opportunity to work within a small, dynamic IT team during a period of growth and expansion into new markets. The successful candidate will play a key part in supporting the delivery of innovative products and services in a fast-paced and exciting industry.

About the role:

We are seeking a motivated and detail-oriented IT Operations Analyst to join this IT team. This role is ideal for someone early in their career who wants to build a strong foundation in IT operations, systems administration, website maintenance and front-end development.

The successful candidate will work closely with senior team members to ensure the smooth running of day-to-day IT systems and services and will assist in keeping our websites updated, functional, and user-friendly, while learning best practices in web development and support.

The ideal candidate will have excellent problem-solving skills, with a keen level of detail and the ability to understand requirements and learn new technical skills quickly.

Key Responsibilities:

Provide day-to-day support for system issues, troubleshooting bugs and escalating where required.

Monitor IT systems for availability, performance, and security issues.

Help troubleshoot hardware and software issues across desktops and laptops.

Update website content, images, and layout in line with business needs.

Support testing and QA of new features, bug fixes, and deployments.

Design and build reports based on user requirements

Assist with system administration and maintenance tasks such as account creation, permissions management, sandbox management, software updates.

Maintain accurate IT documentation, process guides, fixes, and asset inventories.

Adhere to IT policies, procedures, and security standards

Knowledge and skills required:

Degree, diploma, or certification in IT/Computer Science or relevant work experience.

Understand basic concepts of SQL and relational databases.

Familiarity with Office 365.

Strong problem-solving and troubleshooting skills.

Attention to detail and willingness to learn.

Ability to work collaboratively with technical and non-technical colleagues.

Able to work independently within a small team.

Basic knowledge of Windows operating system.

Exposure to version control tools (e.g. Git/GitHub).

Basic understanding of web hosting and domains.

Familiarity with SEO basics.

Personal Attributes:

Enthusiastic about IT and eager to grow technical skills.

Detail-oriented with a focus on quality and user experience.

Proactive in problem-solving and continuous learning.

Good communication skills and a collaborative mind-set.

A sports fan.

What can we offer you?

A competitive salary, based on experience.

Hybrid work options are available but work in the office in Letterkenny will be required.

Note: Only applicants with existing legal rights to work in Ireland can be considered.

How to Apply:

Please send your full and up to date CV along with a cover note or email to our Multi-Sector team.

Please note at this time, applications can only be accepted from those who already hold legal right to work in Ireland and only suitable applicants may be contacted.

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