Apple Developer Support Advisor

3 weeks ago

Cork, Cork, Ireland Apple Inc. Full time

Cork, County Cork, Ireland Support and Service

Description

In this role, you will be providing administrative support for Developers via phone and email. As our Developers' first point of contact, you'll be the friendly voice of Apple, providing award-winning customer service, troubleshooting and support.You will help them enrolling into our Developer Programs, assisting if they need help in handling their Developer team (inviting other Developers to their team, updating account information and renewals). You will also help them find the appropriate Developer resources, like technical guides and information regarding the app management and the app review process.We will rely on your expertise to deliver excellent customer service. How do we do this in the team? By taking the opportunity to portray our creative side and by showing our passion to meet our Developers needs — this is how we remind all Developers that behind our excellent products are amazing peopleEnsure email responses are timely, accurate, complete, and well writtenPromote and demonstrate a spirit of collaboration when working with colleaguesCollaborate with agents in Apple's worldwide contact centres to ensure that you deal with complex agreement issues and share the best practises to the greater teamWork cross functionally with other support and critical issue teams to ensure Developers needs are metWork to identify issues requiring partner concern and engage supervisors as appropriateIdentify source of repeat issues through root cause analysis inputUtilise all necessary team support tools and resources to effectively handle support requestsSuggest content additions or edits to knowledge base tools for consistent support experienceRegularly review all Developer Services related web content ensuring information is current, raising any discrepancies found.

Minimum Qualifications
  • Fluency in English and German
  • Have a positive attitude and be customer focused
  • Ability to perform multi-tasking activities
Preferred Qualifications
  • Outstanding troubleshooting & problem solving skills
  • Be a clear, confident and enthusiastic communicator
  • Have impeccable organisational and administrative skills
  • Experience of working in a high paced, goal focused environment
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