Customer Relations Admin
2 weeks ago
Cork, County Cork, Ireland Support and Service
DescriptionProvide comprehensive support and resolution options, including appeasement solutions to Apple customers and AppleCare RepresentativesConduct phone or email outreach to finalise customer requests, such as collecting & processing information for repairs, refunds, or agreement salesOffer consultative support to other AppleCare Advisors or teams via email on relevant issues, including consumer law coverage supportManage backend investigations and transactional activities as neededOutreaching to customer to complete AC+ Sales
Minimum Qualifications- Fluency in English and Arabic.
- You are passionate about solving Customer problems and restoring their confidence in Apple.
- You have strong communication skills, including the ability to actively listen to the Customer and be able to negotiate where needed.
- You have excellent organisational/time management skills. You are able to discern priorities from urgencies and have the ability to work under tight deadlines and pressure.
- You have outstanding and consistent follow through until full resolution of Customer issues.
- You are an excellent problem solver and decision maker; you can make good judgments by weighing up the Customer's needs as well as the needs of the business.
- Familiarity with Apple Operating Systems
- You are detailed oriented and analytical, while also being able to look at the bigger picture.
- You are curious and ambitious, and like to think creatively.
- You are target-oriented.
- You are flexible and willing to explore additional responsibility, and assist in the execution of new projects.
- You can work autonomously with little supervision.
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