German Aftersales Support Representative Retail Customer Care

3 weeks ago

Cork, Cork, Ireland Apple Inc. Full time

Cork, County Cork, Ireland Support and Service

Description

The Retail Online Customer Service team receives a variety of customer requests through phone consultations and ensures an amazing customer experience, every time.Responsibilities include:Handling customer issues and scenarios.In-depth knowledge of Apple Store's processes and policies.Detailed logging of all customer calls, written in English.Engaging with support team members for further assistance & EscalationsAdvising customers on the features and benefits of Apple's new and existing products.Communicating with other Apple departments such as Logistics, Order Support and

Minimum Qualifications
  • Fluency in German and English
  • 2 years of call centre / customer support experience
  • Availability to work weekends
Preferred Qualifications
  • Confident and enthusiastic communicator
  • Strong customer focus and decision making skills
  • Strong attention to detail
  • Adaptability & willingness to take on new tasks
  • Strong team player who is resourceful and flexible
  • Ability to solve complex problems
  • Strong analytical, organisational and administrative skills
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