Project Worker, Open Access Service

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Job Title: Project Worker, Open Access Service

Responsible to: Open Access Service Co-Ordinators / or Head of Operations and Service Delivery

Responsible for: Contributing to the day-to-day operation of the service and ensuring that it runs smoothly and in accordance with organisation procedures.

Reports to: Open Access Service Co-Ordinators

Objective: To work directly with clients as part of a team and to provide a safe, secure environment for clients.

Within the Open Access Services, there are a number of services/client activities which result in several different daily roles within the service. You will be required to undertake whatever daily role is assigned to you to meet our operational requirements.

• Ensure smooth daily operations: Contribute to the day-to-day running of services, adhering to organisational procedures to ensure efficient and consistent care delivery.
• Provide quality support: Perform tasks as directed to guarantee that clients receive high-quality, safe, and appropriate support tailored to their individual needs. Appropriately risk assess and engage in one-to-one supports / lone working / group facilitation with clients where appropriate.
• Adopt a trauma-informed environment: Promote and maintain a trauma-informed culture that is sensitive to clients' experiences and needs. Develop respectful, trusting relationships with all clients, handling challenging situations with care while preserving their dignity.
• Support clients through the process of regaining their capacity for daily life and reintegrating into their communities
• Collaborate effectively as a team member: Work closely with colleagues to ensure smooth operations, effective communication, and consistent service delivery.
• Adhere to organisational policies: Follow the procedures of MQI (Merchants Quay Ireland) to maintain high standards of service delivery.
• Ensure policy compliance: Uphold and enforce policies regarding service delivery, health and safety, confidentiality, and quality standards.
• Participate in preparation of reports, statistics and other information as required by the Open Access Service Co-Ordinators and/or Head of Operations and Service Delivery Dublin.
• Administrative duties: Perform required administrative tasks in compliance with organisational procedures.
• Perform other duties as required: Take on additional responsibilities and training as required by the Open Access Service Co-Ordinators to ensure ongoing success and flexibility of the service.
• Maintain a flexible approach to work in response to organisational change, development and review of best practice
• Share responsibility to work cohesively with Volunteers and act as a mentor to those volunteering in the service.
• Reporting to the Open Access Service Coordinators for individual support, regular supervision, and performance appraisal

Note: A compulsory rotation system will operate within the different areas/roles within the service (e.g., drop-in service and health promotion service). Participation is required once operational.

• Relevant third-level qualification in social work and at least one year full-time or equivalent experience of working within low-threshold services.
• Understanding of issues relating to addiction, homelessness and mental health, and experience of client work in these areas, and the interventions required.
• Possess strong interpersonal skills.

• Good knowledge of relevant legislation, policy and practice regarding homelessness and/or drug use.
• Experience in Key working and care planning.
• Experience working with clients with multiple needs.
• Experience working with homeless-specific databases and reporting.

• Sick Pay Scheme (following the probationary period)
• Minimum 23 days Annual Leave plus one Good Will Day
• Defined Contribution Pension Scheme (after the probationary period)
• Death In Service Benefit (from commencement of employment)
• Learning and Development programme
• Bike to Work Scheme
• Paid Family Leave (Maternity, Paternity, Adoptive, Force Majeure and Compassionate Leave)
• Educational Assistance (Study and Examination Leave, scholarship foundation)
• Employee Assistance Programme (EAP)

Contract: Full-time Contract of Indefinite Duration

Location: Merchants Quay Open Access Service – Dublin 8

Salary: Starting €34,960, depending on experience

Hours: 37.5 hours weekly

Days: Monday to Sunday

How to apply: If you are interested in applying for this role, please click the link to apply/merchants-quay-ireland/jobs/32942/project-worker-open-access-service-dublin