First Notification of Loss Claims Handler

3 weeks ago


Dublin, Dublin City, Ireland KennCo Full time
Overview

First Notification of Loss Claims Handler – Full Time Hybrid contract in South Dublin. KennCo is a Broker-only Underwriting Agency founded in 2008, acting as a product producer on behalf of top insurers. KennCo handles underwriting, pricing, distribution, branding, broker agreements, accounts reconciliation, and full claims handling and settlement.

Responsibilities
  • Day to day handling of all FNOL claims: post-notifications, processing, and phone calls.
  • Compliance with insurer binders and claims authority and reporting rules.
  • Maintain efficient service from department/company perspective.
  • Log all notifications and month-end actions (notifications, reserve amendments, payments).
  • Assist in producing month-end reports to insurers and recording monthly payments.
  • Provide good service to customers, brokers, and third parties.
  • Report directly to the Claims Manager or insurance carriers; assist in insurer audits.
  • Appoint approved repairers, loss adjusters, engineers, medical and legal experts for settlements.
  • Settle where possible without involvement of legal experts; observe PIAB rules.
  • Attend settlement negotiations if requested; assist in training on monthly/quarterly reporting.
  • Other duties as required by management.
Qualifications & Skills
  • 1-2 years FNOL claims handling experience (minimum).
  • APA qualified or grandfathered; ideally working towards CIP.
  • Customer-focused with ability to achieve win-win outcomes.
  • Awareness of underwriting principles, legal and liability knowledge, claims regulations, CPC compliance, and motor legislation.
  • Methodical, structured, problem-solving skills; excellent negotiation and decision-making.
  • Ability to work on own initiative; flexible and able to manage workload to meet objectives.
  • Excellent communication and telephone skills; team player with a positive attitude, proactive and motivated.
Benefits
  • Annual performance-related bonus.
  • Hybrid work model.

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