Hotel Receptionist

Overview

We are currently recruiting for an experienced Hotel Receptionist to join our growing team at Kilkea Castle. Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, an 18-hole championship golf course and a world-class culinary experience. We are Great Place To Work 2024 certified and Georgina Campbells Four Star Hotel of the Year 2024.

Our team members are the heart of our hotel and the core of our success, and by creating a positive and supportive environment we deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service and integrity, ensuring that every guest feels valued, safe, and at home.

Job Details

• Job Title: Hotel Receptionist
• Reporting To: Reception Manager

Responsibilities

The successful candidate will assume responsibility for the day-to-day operations of the Reception Area, greeting and assisting guests, managing reservations, checking in and out, and addressing inquiries. Work closely with colleagues to ensure the highest standards of customer service, quality and service are achieved and provided to our guests.

• To undertake front of house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
• To carry out cash handling procedures in accordance with Company Policy.
• Receive guests to the hotel by greeting them warmly and attending to their inquiries and answering inquiries over the phone.
• Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and ensure that any cancelled reservations are updated immediately to avoid confusion.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean.
• Report maintenance issues and malfunctioning appliances to the relevant department manager for quick repair to ensure guests' comfort and satisfaction.
• Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
• Keep up to date with room prices and special offers to provide accurate information to guests.

Skills & Requirements

• Minimum 1 year of experience in a similar 3- or 4-star hotel is preferred.
• Working knowledge of HotSoft or similar hotel software is an advantage.
• Good interpersonal and organizational skills.
• A passion for customer service.
• Ability to multitask and good crisis management skills.
• Maintain a professional appearance at all times.
• Excellent communication and customer service skills.
• Good IT and telephone skills.

Benefits

• Discounts across the entire resort
• Competitive hourly rate
• Meals while on duty
• Employee recognition
• Bike to Work scheme
• Employee Assistance Programme and PRSA scheme
• Continuous training and development

Kilkea Castle is an equal opportunities employer.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hotels and Motels

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