Customer Support Representative
2 weeks ago
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Customer Support Representative (Japanese), DublinClient: Playrix
Location: Dublin, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: ac26fd1aa1c2
Job Views: 4
Posted: 19.06.2025
Expiry Date: 03.08.2025
Job Description:Customer Support Representative (Japanese)
Playrix is the largest gaming company in Europe and among the top 3 most successful mobile developers worldwide. Our hit games include Gardenscapes, Fishdom, Manor Matters, Homescapes, Wildscapes, and Township, downloaded over 2 billion times. Over 100 million players engage with our games monthly.
We are seeking a dynamic Customer Support Representative proficient in Japanese. Join us to assist and support players of our popular games globally.
Tasks- Provide tech support for our mobile games across multiple platforms, managing player tickets with support engineers
- Engage with a global player base, offering technical advice and assistance
- Identify, prioritize, and resolve issues, collaborating with departments like production, QA, design, programming, legal, and marketing
- Research and develop solutions to improve support services
- Excellent communication skills in English, both verbal and written
- Excellent communication skills in Russian, both verbal and written
- Excellent communication skills in Japanese, both verbal and written
- Ability to quickly understand technical concepts and explain them to users of varying technical expertise
- Experience playing mobile games is preferred
Healthcare: Reimbursement for online psychological sessions, dental insurance, and COVID-19 treatment
Work-life balance: Paid vacation and sick leave, with additional days available upon request
Professional development: Support for conferences, courses, internal bootcamps, and discounted English courses
Entertainment and merchandise: Annual events, contests, sports challenges, parties, hackathons, and team events
Fitness: Reimbursement for gym memberships or fitness app subscriptions
Community involvement: Charity projects and employee initiative support through grants
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