Customer Support Representative

2 weeks ago


Dublin, Dublin City, Ireland Playrix Full time

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Customer Support Representative (Japanese), Dublin

Client: Playrix

Location: Dublin, Ireland

Job Category: Other

EU work permit required: Yes

Job Reference: ac26fd1aa1c2

Job Views: 4

Posted: 19.06.2025

Expiry Date: 03.08.2025

Job Description:

Customer Support Representative (Japanese)

Playrix is the largest gaming company in Europe and among the top 3 most successful mobile developers worldwide. Our hit games include Gardenscapes, Fishdom, Manor Matters, Homescapes, Wildscapes, and Township, downloaded over 2 billion times. Over 100 million players engage with our games monthly.

We are seeking a dynamic Customer Support Representative proficient in Japanese. Join us to assist and support players of our popular games globally.

Tasks
  • Provide tech support for our mobile games across multiple platforms, managing player tickets with support engineers
  • Engage with a global player base, offering technical advice and assistance
  • Identify, prioritize, and resolve issues, collaborating with departments like production, QA, design, programming, legal, and marketing
  • Research and develop solutions to improve support services
Requirements
  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in Russian, both verbal and written
  • Excellent communication skills in Japanese, both verbal and written
  • Ability to quickly understand technical concepts and explain them to users of varying technical expertise
  • Experience playing mobile games is preferred
Benefits

Healthcare: Reimbursement for online psychological sessions, dental insurance, and COVID-19 treatment

Work-life balance: Paid vacation and sick leave, with additional days available upon request

Professional development: Support for conferences, courses, internal bootcamps, and discounted English courses

Entertainment and merchandise: Annual events, contests, sports challenges, parties, hackathons, and team events

Fitness: Reimbursement for gym memberships or fitness app subscriptions

Community involvement: Charity projects and employee initiative support through grants

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