Customer Support Representative

4 weeks ago


Dublin, Dublin City, Ireland Playrix Full time

Customer Support Representative (French)

Playrix is the largest gaming company in Europe and among the top 3 most successful mobile developers worldwide. Our popular games include Gardenscapes, Fishdom, Manor Matters, Homescapes, Wildscapes, and Township, with over 2 billion downloads and more than 100 million monthly players.

We are seeking a dynamic Customer Support Representative based in Ireland. Join us to assist and support the millions of players enjoying our games globally.

Tasks

  • Provide technical support for our mobile games across multiple platforms, managing player tickets with support engineers
  • Engage with a global player base, offering technical advice and assistance
  • Identify, prioritize, and resolve issues efficiently, collaborating with departments like production, QA, design, programming, legal, and marketing
  • Use research skills to develop solutions and improve support services

Requirements

  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in French, both verbal and written
  • Ability to quickly understand technical concepts and explain them to users with varying technical knowledge
  • Experience playing mobile games is preferred

Additional Benefits

  • Healthcare: Reimbursement for online psychologist sessions, dental insurance, and COVID-19 treatment
  • Work-life balance: Paid vacation, sick leave, and additional days off upon request
  • Professional development: Conference and course reimbursement, internal bootcamps, discounted English courses
  • Entertainment: Events, contests, sports challenges, parties, hackathons, and offline gatherings
  • Fitness: Reimbursement for gym memberships and fitness app subscriptions
  • Community involvement: Charity projects and employee initiative support through grants
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