Field Service Engineer

1 week ago

Cork, Cork, Ireland Mason Technology Full time

Direct message the job poster from Mason Technology

Overview

Mason Technology is a wholly owned Irish company established in 1780, the principal activities are the distribution and supply of laboratory and analytical instruments.

The Role

Mason Technology is seeking to recruit a Field Service Engineer based in Munster on a full-time permanent contract with a requirement to travel countrywide when necessary. This role will involve working in the service department as part of our Weighing Technical Support Team.

Key Duties and Responsibilities
  • Perform installations, preventative maintenance and respond to breakdowns on Mettler Toledo weighing equipment.
  • Work in pharmaceutical environments while utilising the force calibration unit for tank and vessel weighing.
  • Work on third party weighing equipment for calibration and breakdowns.
  • Liaise with customers on and off site via phone, email or Microsoft Teams to provide solutions to issues of various types of weighing equipment.
  • Maintain communication with the WTS Manager and Service Coordinator to insure the efficient completion and scheduling of outstanding calls.
  • Ensure all documentation of works is completed in a timely manner to the highest standard.
  • Maintain accurate service records and certifications in Mason Technology service system and complete in a timely manner.
  • Basic troubleshooting of weighing equipment and escalation to the relevant team if required.
  • Maintain designated Mason Technology testing equipment and report any defects to our Quality Department.
  • Provide user training and assist with training of other team members when required.
  • Follow environmental health & safety regulatory requirements and maintain Mason Technology's standards in quality and customer service.
  • Be fully aware of and strictly adhere to health & safety, fire, and security procedures.
  • Attend overseas training when required
  • Participate in training and coaching of team members as required.
  • Undertake any other business or ad-hoc duties relevant to the post, as and when required.
  • Travel to customer sites countrywide and stay overnight in hotel accommodation when required.
  • Focus on customer requirements for urgent breakdown response when required.
Qualifications, Knowledge and Skills Required
  • A recognised course completed in electrical/instrumentation/mechanical engineering.
  • Strong background in installation, commissioning, and servicing of weighing equipment is a major advantage.
  • Previous experience in a similar technical role is essential.
  • Experience of working within quality systems such as ISO, INAB etc
  • Ability to fault find and repair Industrial weighing equipment.
  • A good knowledge of related industry products and tools.
  • Full clean driving licence is essential.
What's Important to Us
  • The successful candidate must be willing to work as part of team and off one's own initiative while liaising with the Team Lead and Coordinators when necessary.
  • Proactive and self-motivated.
  • An individual with strong communication and interpersonal skills.
  • Strong IT skills, with proficiency in Microsoft Office.
  • Excellent attention to detail.
  • Strong organisational skills and the ability to multi-task.
  • Highly motivated, confident, resilient, and positive attitude.
Package
  • Bonus structure
  • Company Pension
  • Company Car, plus fuel card
  • Head Office Parking
  • Social club and social events
  • Travel ticket/bike to work
  • Death in service
  • Income protection
Seniority level
  • Associate
Employment type
  • Full-time

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