Application Support Agent
7 days ago
APPLICATION SUPPORT AGENT - DAY SHIFT
ManpowerGroup Ireland have an exciting new opportunity with our client SAP This is a 12-month contract role employed with ManpowerGroup Ireland. This position is a Hybrid role based in Dublin.
ABOUT SAP
As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.
PURPOSE AND OBJECTIVES
As an Application Support Service Desk Agent, you will act as the first point of contact for SAP employees on a suite of SAP Application Products. Support Applications include Contracts & Billing, Sales & Marketing, Finance. Using our ticket system, you will ensure the IT Incidents and Service Requests are resolved within a given SLA. This is carried out in a process-driven environment by utilizing our Knowledge Base and collaborating with the next level support team.
EXPECTATIONS AND TASKS
- Fully qualify all incoming IT support tickets in adherence to the agreed SLA.
- Effective monitoring of ticket and agent support queues.
- Ensuring the implementation of the end-to-end support model.
- Effective dispatch to the correct organization and resolver group.
- Highlight all potential major incidents and problems to the respective service and problem managers.
- Ensure compliance with all security standards and policies.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
- 3rd Level Qualification – Cert, Diploma, Degree in IT related discipline
- Customer Focus
- Quality
- Teamwork
- Problem solving
- Multitasking
Support Shift Information
- Monday to Friday – 9am - 5pm.
- Possibility of 1 Late shift every six weeks 5pm to 10pm
- 6/8 Weeks of Training – 9am – 5pm.
For further information about the role kindly contact Shrijal Keshava on shrijal.keshava@manpower.ie
Please check the job details, then fill in your details below and click "apply now".
* Indicates a required field.
#J-18808-Ljbffr-
Application Support Agent
6 days ago
Dublin, Dublin City, Ireland Manpower Ireland Full timeSocial network you want to login/join with:Application Support Agent (Day Shift), DublinLocation:Dublin, IrelandJob Category:Information TechnologyEU work permit required:YesJob Reference:BBBH7510_1739463402Job Views:14Posted:13.02.2025Expiry Date:30.03.2025Job Description:APPLICATION SUPPORT AGENT - DAY SHIFTManpowerGroup Ireland have an exciting new...
-
IT Support Agent
5 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeLooking for a role that combines technology and people skills?About the PositionThis Technical Support Agent role is perfect for someone who enjoys working with technology and has strong communication skills. As a member of our team, you will provide top-notch support to customers, resolving issues efficiently and effectively.You will work in a dynamic...
-
First Line Support Agent
5 days ago
Dublin, Dublin City, Ireland PhoneWatch Full timeWhat if you could become great at the things you're good at? PhoneWatch, part of Sector Alarm Group, is Ireland's largest home safety company. We protect over 120,000 homes and small businesses nationwide. Here, there are no limits to how quickly you can develop. Learn new skills, sell something you truly believe in and grow faster than you ever imagined...
-
Customer Support Agent
4 weeks ago
Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full timeRole: Customer Support Agent Location: South Dublin Working Hours: Full-Time; Monday – Friday shift work; occasional Saturday work Contract Type: Permanent Abrivia are currently recruiting on behalf of their client for a Customer Support Agent to join their team in South Dublin. This is a busy position, requiring candidates to have excellent...
-
Ground Support Agent
2 days ago
Dublin, Dublin City, Ireland Sky Handling Partner Full timeJob SummaryAs a Ground Support Agent with Sky Handling Partner, you will play a vital role in ensuring the smooth operation of Dublin Airport. Your primary responsibility will be to provide exceptional service to our airline clients, handling baggage and cargo with care.You will work collaboratively with our team to ensure on-time departures and compliance...
-
Technical Support Agent
4 weeks ago
Dublin, Dublin City, Ireland Temple Recruitment Full timeTechnical Support Agent- Full-time Temporary- Dublin- Competitive Salary Our client are seeking a great candidate to support their staff with the deployment, configuration and lifecycle of mobile devices and service. You will assist IT Asset Management in forecasting demand for series and devices. You will exhibit a high level of professionalism in...
-
technical support agent
5 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeSocial network you want to login/join with:TECHNICAL SUPPORT AGENT - DANISH SPEAKER, DublinClient:CplLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:cf01c12cf017Job Views:80Posted:21.01.2025Expiry Date:07.03.2025Job Description:TECHNICAL SUPPORT AGENT – DANISH SPEAKERAre you interested in IT? Do you want to start your...
-
Technical Support Agent
3 days ago
Dublin, Dublin City, Ireland Temple Recruitment Full timeTechnical Support Agent- Full-time Temporary- Dublin- Competitive SalaryOur client are seeking a great candidate to support their staff with the deployment, configuration and lifecycle of mobile devices and service. You will assist IT Asset Management in forecasting demand for series and devices. You will exhibit a high level of professionalism in providing...
-
Technical Support Agent
1 day ago
Dublin, Dublin City, Ireland TN Ireland Full timeTechnical Support Agent - Full-time Temporary - Dublin - Competitive SalaryOur client is seeking a great candidate to support their staff with the deployment, configuration, and lifecycle of mobile devices and services. You will assist IT Asset Management in forecasting demand for services and devices. You will exhibit a high level of professionalism in...
-
Support Team Agent
5 days ago
Dublin, Dublin City, Ireland PhoneWatch Full timeJob Summary:">We're looking for a dedicated individual to join our Support team as a First Line Support Agent. This role involves handling incoming calls, updating systems, and performing various administrative tasks.">Key Accountabilities:">The successful candidate will be responsible for:">">Handling a high volume of incoming calls from our field...
-
Site Agent
4 weeks ago
Dublin, Dublin City, Ireland PE Global Full timePE Global is currently recruiting for 4 x Site Agents for a Construction / Utilities company based in North Dublin on a contract basis. The role will involve looking after numerous projects within urban and rural environments located across the Dublin area. A Company vehicle, fuel card and company phone will be provided by the client. A full clean driving...
-
SAP Application Support Technician
5 days ago
Dublin, Dublin City, Ireland Manpower Ireland Full timeKey ResponsibilitiesThe successful candidate will be responsible for:Fully qualifying all incoming IT support tickets in adherence to the agreed SLA.Effectively monitoring ticket and agent support queues.Ensuring implementation of the end-to-end support model.Monitoring dashboards regarding ticket life cycle.Dispatching to the correct organization and...
-
Cargo and Baggage Support Agent
5 days ago
Dublin, Dublin City, Ireland Ryanair Ltd. Full timeRyanair Ltd. is committed to providing exceptional customer service and ensuring the smooth operation of our flights.To support this goal, we are seeking a Cargo and Baggage Support Agent to join our Ground Operations Team at Dublin Airport.Key responsibilities include:Loading and unloading of baggage & cargo from Ryanair Group aircraft.Operation of vehicles...
-
Croatian-English Language Support Agent
8 hours ago
Dublin, Dublin City, Ireland TTEC Full timeAbout This RoleWe're seeking a Croatian-English Language Support Agent to join our team! As a key member of our support team, you'll be responsible for providing top-notch service to our customers through various communication channels.Your Key ResponsibilitiesAnswer incoming communications from customers in a timely and professional mannerConduct research...
-
Call Centre Agent
13 hours ago
Dublin, Dublin City, Ireland PhoneWatch Full timeWhat if you could become great at the things you're good at? PhoneWatch, part of Sector Alarm Group, is Ireland's largest home safety company. We protect over 120,000 homes and small businesses nationwide. Here, there are no limits to how quickly you can develop. Learn new skills, sell something you truly believe in and grow faster than you ever imagined...
-
technical support agent
4 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeTECHNICAL SUPPORT AGENT – GERMAN SPEAKER Are you interested in IT? Do you want to start your career in a multicultural environment and have the opportunity to explore Ireland? Do you speak Danish ? Great This is for you What do we offer? ·Base annual salary of €32, ·Full-time, permanent Contract with IBM · € Relocation Support ...
-
Reservations Agent
14 hours ago
Dublin, Dublin City, Ireland Dalata Hotel Group Plc Full timeReservations Agent – Clayton Hotel CharlemontWe have a fantastic new vacancy for Reservations Agent in the excellent Clayton Hotel Charlemont. Objective of the Role Reporting to the Reservations Manager, the Reservations Agent will be the first point of contact for our guests.It is of utmost importance that the reservations department present a friendly...
-
Site Agent
3 weeks ago
Dublin, Dublin City, Ireland Global Professional Consultants Full timeSite Agent with strong leadership skills required to join one of Ireland's leading Civil Engineering Contractors. The Site Agent plays a pivotal role in overseeing and coordinating construction activities on-site. With a focus on efficiency, safety, and adherence to established standards and schedules, this role ensures successful project...
-
Site Agent
3 days ago
Dublin, Dublin City, Ireland Global Professional Consultants Full timeSite Agent with strong leadership skills required to join one of Ireland's leading Civil Engineering Contractors. The Site Agent plays a pivotal role in overseeing and coordinating construction activities on-site. With a focus on efficiency, safety, and adherence to established standards and schedules, this role ensures successful project...
-
Site Agent
4 weeks ago
Dublin, Dublin City, Ireland Lincoln Recruitment Specialists Full time2 days ago Be among the first 25 applicantsDirect message the job poster from Lincoln Recruitment SpecialistsHelping Professionals Find Their Next Career Move | Recruitment Specialist at Lincoln RecruitmentSite Agent, DublinWe're looking for Site Agents to join our client who is a leading Civils and Utilities company in Ireland to oversee and manage multiple...