IT Support Technician, Ops Tech Solutions

3 weeks ago


Dublin, Dublin City, Ireland Amazon Full time
Amazon IT Support Technician, Ops Tech Solutions (OTS) - Fixed Field in Dublin, Ireland

Description

IT Technicians in Amazon's Operations teams don't have traditional office roles – they take care of the various IT systems at the heart of our operational sites. As an IT Support Technician, you'll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. In this role, you'll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you'll have learning resources to develop your career and technical skills at your own pace and earn industry-recognised qualifications.

Key job responsibilities

  1. Support local users by installing, supporting and fixing issues on the IT infrastructure, end-user devices and applications.
  2. Manage tickets, providing both first and second-line support.
  3. Provide proactive maintenance to maximise the availability of all IT equipment.
  4. Implement projects and deliver innovations together with other IT Service colleagues.

A day in the life

From day one, you'll be involved in helping us grow our capabilities through deploying the latest technologies and helping colleagues get the most use out of their IT. If you enjoy a fast-paced environment, this is a fantastic opportunity. You will have the chance to suggest ways that we can improve our systems and collaborate with others to upgrade the service we give to internal customers wherever possible.

About the team

Within the Ops Tech IT (OTS) team, we offer constant tech support to Amazon's global operations. Maintaining, upgrading and protecting the IT infrastructure and end-user devices of one of the world's largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones, whilst other people take management roles, providing leadership to our tech support colleagues so they can better help our end-users.

Amazon's OTS team work hard to balance performance and sustainability in all new solutions. Lots of our people are based on site. Our team operates around the clock, making sure we can offer support or carry out important maintenance with minimal business interruption.

Basic Qualifications

  1. Relevant experience of using hardware and software including Microsoft Office or Windows in an IT role.
  2. Relevant experience working within an IT support environment or in IT asset management and purchasing.
  3. Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.
  4. A valid driving license.
  5. Advanced proficiency in local language, verbally and in writing.

Preferred Qualifications

  1. CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
  2. A degree in Computer Science or another technical field.
  3. Experience in networking infrastructure.
  4. Experience in improving existing processes and procedures.
  5. Experience in developing clear and concise documentation.
#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland Engineeringuk Full time

    You will need to login before you can apply for a job.IT Support Technician, Ops Tech Solutions (OTS) - Fixed FieldSector: EngineeringRole: Manual SkilledContract Type: PermanentHours: Full TimeDESCRIPTIONIT Technicians in Amazon's Operations teams don't have traditional office roles - they take care of the various IT systems at the heart of our operational...


  • Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    You will need to login before you can apply for a job.IT Support Technician, Ops Tech Solutions (OTS) - Fixed FieldSector: EngineeringRole: Manual SkilledContract Type: PermanentHours: Full TimeDESCRIPTIONIT Technicians in Amazon's Operations teams don't have traditional office roles - they take care of the various IT systems at the heart of our operational...


  • Dublin, Dublin City, Ireland Amazon Full time

    IT Technicians in Amazon's Operations teams don't have traditional office roles – they take care of the various IT systems at the heart of our operational sites. As an IT Support Technician, you'll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. In this role, you'll work with the...


  • Dublin, Dublin City, Ireland Engineeringuk Full time

    About UsEngineeringuk is a leading player in the IT sector, delivering top-notch solutions to our clients. We are always looking for talented individuals to join our team.We have an exciting opportunity for a Technical Support Specialist to join our Ops Tech Solutions team. As an IT Support Technician, you will play a crucial role in providing technical...


  • Dublin, Dublin City, Ireland Engineeringuk Full time

    Company OverviewAt Engineeringuk, we operate 24/7 to ensure minimal business interruption. Our team is made up of engineers who help implement solutions and create new ones, as well as managers who provide leadership to our tech support colleagues.Your Key Responsibilities:Work with the latest technology in an environment that encourages mentorship and...


  • Dublin, Dublin City, Ireland MongoDB Full time

    MongoDB's innovative approach to data management has made us a leader in the industry. As a Tech Support Associate, you will play a critical role in ensuring that our customers have a seamless experience with our products.The OpportunityIn this role, you will be responsible for providing exceptional customer support, working closely with the sales team to...


  • Dublin, Dublin City, Ireland Amazon Full time

    Job OverviewWe're looking for an IT Support Specialist to join our Ops Tech IT team. As an IT Support Specialist, you'll play a critical role in ensuring the smooth operation of our IT infrastructure and end-user devices.ResponsibilitiesSUPPORT END-USER EQUIPMENT AND YOUR BUILDING'S IT INFRASTRUCTUREHELP WITH KEY NETWORK PROJECTS, LIKE THE IT SETUP OF NEW...


  • Dublin, Dublin City, Ireland HRM Search Partners Full time

    Job DescriptionThe Technical Director for Innovation will lead a team to deliver tech transfer, process development, process scale-up, and validation. This role requires strong leadership capabilities and technical fluency with all forms of processes and equipment.Responsibilities:Lead department initiatives and projects, and interface with regulatory...


  • Dublin, Dublin City, Ireland HRM Recruitment Limited Remote Work Freelance Full time

    Snr API Tech Ops Manager (Remote Contractor - Organic Chemist)This multinational pharmaceutical and biotechnology corporation is one of the largest producers of therapeutics in the world, with upwards of 50,000 employees and revenues above 10 billion per annum. In recent years, this market leader has expanded its footprint here in Ireland, to not only...


  • Dublin, Dublin City, Ireland HRM Recruitment Limited Remote Work Freelance Full time

    Snr API Tech Ops Manager (Remote Contractor - Organic Chemist)This multinational pharmaceutical and biotechnology corporation is one of the largest producers of therapeutics in the world, with upwards of 50,000 employees and revenues above 10 billion per annum. In recent years, this market leader has expanded its footprint here in Ireland, to not only...


  • Dublin, Dublin City, Ireland Amazon Full time

    We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to end-users and ensuring the smooth operation of our IT infrastructure.About the TeamOur Ops Tech IT team is dedicated to providing constant tech support to Amazon's global operations. We maintain,...

  • Helpdesk Technician

    2 weeks ago


    Dublin, Dublin City, Ireland EOS IT Solutions Full time

    EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with...


  • Dublin, Dublin City, Ireland Engineeringuk Full time

    Job DescriptionWe are seeking a highly motivated and skilled Technical Support Specialist to join our Ops Tech Solutions team. The successful candidate will be responsible for providing technical support to our internal customers, managing tickets, and performing proactive maintenance.Your Key ResponsibilitiesInstall, configure, and troubleshoot hardware and...


  • Dublin, Dublin City, Ireland Hunter Savage Full time

    A leading global manufacturer of cutting-edge machinery is seeking a High-Tech Field Support Engineer to join their team. As a Field Service Technician, you will be responsible for providing technical support and training to end-users on customer sites throughout Ireland.This is an exciting opportunity to work with global tech leaders supplying high-spec...


  • Dublin, Dublin City, Ireland Amazon Full time

    A Day in the LifeAs an Amazon Fulfillment Poland IT Technician, you'll be involved in helping us grow our capabilities through deploying the latest technologies and helping colleagues get the most use out of their IT. You will have the chance to suggest ways that we can improve our systems and collaborate with others to upgrade the service we give to...

  • IT Support Specialist

    2 weeks ago


    Dublin, Dublin City, Ireland EOS IT Solutions Full time

    EOS IT Solutions Job DescriptionAbout UsEOS IT Solutions is a Global Technology and Logistics company that provides Collaboration and Business IT Support services to industry leaders. We prioritize customer satisfaction, superior quality of service, and invest in our partners and employees.We deliver global simplicity with trusted transparency through our...


  • Dublin, Dublin City, Ireland Headcount Solutions Full time

    About the RoleWe are seeking a highly skilled Tech Transfer Engineer to join our team at Headcount Solutions. This individual will work closely with our clients to deliver tech transfer readiness activities, develop and maintain a thorough understanding of the science behind the molecule, and author technical documents to support the validation of the...


  • Dublin, Dublin City, Ireland Halr Tech Group Full time

    About UsHalr Tech Group is a leading technology recruitment firm, specialising in connecting top talent with innovative companies in emerging industries. We are currently seeking a Food Tech Sales Executive to drive business growth in the rapidly expanding food technology sector.This role is ideal for a dynamic sales professional who understands the...


  • Dublin, Dublin City, Ireland Halr Tech Group Full time

    About UsHalr Tech Group is a pioneering technology recruitment firm specializing in connecting top talent with innovative companies in emerging industries.We are currently seeking a motivated and experienced sales professional to drive business growth in the rapidly expanding food technology sector as a Food Tech Sales Executive.This role is ideal for...


  • Dublin, Dublin City, Ireland EOS IT Solutions Full time

    Frequently Asked QuestionsWhat is the purpose of the Helpdesk Technician role?The purpose of the Helpdesk Technician role is to provide technical support to our internal and external stakeholders, ensuring the smooth operation of our information technology infrastructure.What skills and qualifications do I need to possess?To be successful in this role, you...