IT Helpdesk Assistant

7 days ago

Dublin, Dublin City, Ireland Ibec Full time
JOB DETAILS

Ibec, the group that represents Irish business, is inviting applications for an IT Helpdesk Assistant. The deadline for applications is 10th March 2025.

The purpose of this role is to provide front-line technical support for Ibec employees and administration and support of systems. The successful person will be required to provide support across an expanding range of, predominantly, Microsoft applications.

About The Role

Key Activities/Responsibilities:
  • Provide front-line support on the IT help desk for end-users of Ibec systems.
  • Manning the IT help desk as required, providing first line support for all hardware and software problems.
  • Provide support, and troubleshoot, for Microsoft Office, Dynamics 365, Click Dimensions and other business facing applications.
  • Provide first line support on network issues.
  • Active Directory administration.
  • Basic MS SQL Server administration.
  • Setup new laptops for users.
  • Support hybrid meetings.
  • Troubleshoot issues on desktops, laptops and iPhones.
  • Evaluate and recommend solutions to problems.
  • Other duties as required by the Director of Technology and Information Services that are in keeping with the overall purpose of the role.

NOTE: This list is not exhaustive but serves to reflect the nature of the duties included in the role. Given the nature of the organisation and the need to respond to members' needs on an ongoing basis, the role is subject to change over time. Sector assignment may be subject to change.

About You

Qualifications, skills and experience

Qualifications
  • Microsoft certification or qualification in an IT related discipline.
  • Dynamics and Azure certification.
  • Third level and/or other relevant qualification.
Knowledge
  • A practical knowledge of Windows operating systems.
  • Knowledge of basic networking concepts.
  • SharePoint knowledge advantageous.
  • Microsoft applications and InTune administration.
Experience
  • 3 to 5 years' relevant experience.
  • 2 to 3 years' experience with Microsoft 365, Dynamics 365 (Core, KAM, Sales), Click Dimensions or similar SaaS technologies.
  • Systems administration experience.
  • Previous experience in Help Desk environment.
  • Experience working in a pressurised environment providing support by telephone, email or hands-on.
  • Professional services experience preferred but not required.
Ibec Core Competencies
Bias towards action
  • Collaborative – work together as 'one Ibec'.
  • Dynamic – approach initiatives with careful planning, energy, drive, and resilience.
  • Decisive – make clear, well-informed decisions.
Member and Customer Focus
  • Agile and Adaptive – embrace change and be adaptive to members' needs and in ambitious situations.
  • Creative and Innovative – not afraid of dynamic thinking in finding solutions.
  • Curious and Critical Thinking – open minded and proactive in gathering data in developing opinions.
Drive and Personal Leadership
  • Ambitious – driven and can take responsible risks.
  • Accountable – committed to highest standards and takes ownership of actions.
  • Continuous Improvement – proactive on personal and professional development.
Ibec is an equal opportunity and inclusive employer committed to providing reasonable accommodations for potential and existing employees with a disability. Should you wish to request a reasonable accommodation please email Kenny at Kenneth.kelly@ibec.ie.

About Us
Working in Ibec

Join Ibec and further your career.

Working in Ibec means you are part of an overall effort to deliver on a vision for Ireland to be a balanced, growing and prosperous society. We look to the workplace of the future with the changing needs of our members as well as our workforce to create a dynamic and exciting working environment.

We hire people from many backgrounds who are highly knowledgeable, engaging, professional and, most importantly, passionate about business.

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