Complaints Specialist Dublin, Ireland

3 weeks ago

Dublin, Dublin City, Ireland Interactive Brokers Group, Inc. Full time

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Complaints Specialist

All of our roles are hybrid.

North Dock One, 91/92 North Wall Quay, Floors 6&7, Dublin, D01 H7V7

Interactive Brokers Ireland Limited ("IBIE") is looking for an individual to investigate and adjudicate client complaints in a fair, professional manner that is in compliance with regulatory requirements and internal policies.

The candidate should have an in-depth knowledge of the Consumer Protection Code and the complaints handling requirements. The candidate should possess knowledge of futures, options, CFDs and equities markets. The candidate must satisfy the Minimum Competency Code requirements for complaints adjudication.

Key Responsibilities:

  • Present a resolution for complaints that may relate to a variety of topics, such as:
    • Order routing, order status or execution inquiries such as non-execution, delayed or erroneous execution
    • Funding issues such as deposit or withdrawal delays, third-party fees on funding and processing of position transfers
    • Statement and tax issues such as dividend reporting, cost basis issues and tax reporting discrepancies
    • Level of satisfaction with client service received
  • Ensure complaints are handled in a manner that is both fair and in compliance with the Consumer Protection Code.
  • Compose clear and concise summaries of issues that require internal escalation, either to the Programming Department, Senior Management, Legal Department or Compliance Department.
  • Compile Management Information and trend analysis for the Compliance Department.
  • Assist other IBKR entities in resolving complaints if necessary.

Qualifications & Experience:

  • Bachelor's or advanced degree in Finance, Law, Economics, Business Administration or other related field

Mandatory Requirements:

  • Licentiate or Fellow of the Association of Compliance Officers in Ireland, Solicitor Member of the Law Society of Ireland or Barrister-at-Law called to the bar of Ireland.
  • Up-to-date CPD and at least 2 years of relevant complaints handling experience
  • Minimum of 2 years of financial services industry experience preferred
  • Strong interpersonal, verbal and written communication skills
  • Working knowledge of PC technologies, including Microsoft Office applications
#J-18808-Ljbffr

  • Customer Relations Complaints Manager

    5 days ago

    Dublin, Dublin City, Ireland Hays Specialist Recruitment Ireland Ltd Full time

    Your new company Join a leading financial services organisation, known for its commitment to excellence and innovation in the industry.Our client values teamwork, integrity, and continuous improvement, offering a dynamic and supportive work environment.Your new role Our client is hiring a Customer Experience Specialist for their Operations department.In this...

  • QA and Complaints Analyst

    1 week ago

    Dublin, Dublin City, Ireland Sedgwick Full time

    Join to apply for the QA and Complaints Analyst role at Sedgwick2 weeks ago Be among the first 25 applicantsJoin to apply for the QA and Complaints Analyst role at SedgwickGet AI-powered advice on this job and more exclusive features.Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career...

  • Complaints Investigator

    6 days ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Job Opportunity: Complaint HandlerCompany OverviewOne of Ireland's largest financial companies with over 200 locations nationwide, providing a diverse range of banking, financial, and related services, is seeking a Complaint Handler in south Dublin.Your RoleThe role involves managing complex cases referred to the FSPO on behalf of the Bank, ensuring fair and...

  • Customer Relations Complaints Manager Only 24h Left

    7 days ago

    Dublin, Dublin City, Ireland Hays Specialist Recruitment Ireland Ltd Full time

    Your new company Join a leading financial services organisation, known for its commitment to excellence and innovation in the industry. Our client values teamwork, integrity, and continuous improvement, offering a dynamic and supportive work environment. Your new role Our client is hiring a Customer Experience Specialist for their Operations department. In...

  • Customer Relations Complaints Manager

    6 days ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Customer Relations Complaints Manager, DublinJob Details:Location: Dublin, IrelandJob Category: OtherEU work permit required: YesJob Reference: c368c3757136Job Views: 1Posted: 02.05.2025Expiry Date: 16.06.2025Job DescriptionYour new companyJoin a leading financial services organisation, known for its commitment to...

  • Complaints Resolution Specialist

    1 week ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    The role of the Complaints Resolution Specialist is to investigate and resolve both Irish and UK based complaints, ensuring absolute compliance with all regulatory requirements. This includes tailoring resolution letters to customers in line with regulatory demands.In addition to complaint handling, the specialist will assist with monitoring and documenting...

  • Complaints Resolution Specialist

    6 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job DescriptionServicing Customer NeedsWe are seeking a highly skilled Complaints Resolution Specialist to join our team. In this pivotal role, you will be the main point of contact for all customer complaints, handling them with professionalism and efficiency.You will ensure complaints are resolved promptly and in accordance with company policies, while...

  • Complaints Resolution Specialist

    1 week ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job Summary:We are seeking a skilled Complaints Resolution Specialist to join our team. The ideal candidate will have experience in complaints handling, investigation, or mortgages within a regulated environment.Key Responsibilities:Investigate and resolve customer complaints in a timely and efficient manner.Develop and implement strategies to improve...

  • Product Complaints Specialist

    1 week ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job Description:The Product Complaints Specialist will play a crucial role in managing the Product Complaints reporting and Recall reporting for our organization. This position requires a highly motivated individual with a passion for quality and a proactive nature.Main Responsibilities:Ensure timely reporting of product complaints and recallsLiaise with...

  • Regulatory Affairs Product Complaints Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job Summary:  We are seeking a highly motivated and detail-oriented Regulatory Affairs Product Complaints Specialist to join our team. The successful candidate will be responsible for managing product complaints from initial receipt through to closure, in accordance with all relevant EU legislation and company procedures.Key Responsibilities:  • Manage...