Online Operations Executive

Join Musgrave: Where Innovation Meets Heritage, and People Drive Change

Musgrave is one of Europe's most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.

As we continue our journey toward becoming Ireland's most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our Supervalu eCommerceteam as Online Operations Executive.

The Online Operations team are responsible for driving the optimum online shopping experience for retailers and their customers.

What you'll be doing:

• Offering our retail partners an exceptional level of service at all times and supporting them to drive sales as well as maintaining day to day demands and requirements (offering slots and service for customers)
• Liaising with stores and presenting data via Teams calls/phone/mail to improve operations and drive profitability/efficiency, as well as furnishing stores with regular insight from operational KPIs such as Sales and NPS. Also dealing with store issues on day to day basis.
• Monitoring sales performance to identify and highlight improvements that may be made to further grow the Online Shopping business
• Working with wider Online Team/associated teams (marketing/Digital Ops, etc) on key customer improvement projects
• Contributing to the roll out of new fulfilment initiatives
• Ongoing inbound query and issue management (helpdesk calls) and close out via Servicenow, Fexco & RSC

• Relevant experience gained within a retail/operations environment
• Previous experience of working with Retailers
• Self-starter with strong project management skills.
• Good problem solving mindset and ability to work on own initiative when required
• Ability to compile gathered data into clear, structured reports, and present (via Powerpoint/Teams), with a good working knowledge of Word/Excel, and Power BI
• Good team player
• Commercial acumen and comfortable working with, and driving, Key Performance Indicators as set by the Online Team.
• Up-to-date knowledge of key trends within online grocery market
• Comfortable working with technology systems
• Excellent communication, influencing and relationship management skills

Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.

Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact

Innovation Focus: Be part of a company that values forward-thinking solutions

Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.

Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.

Are you ready to make a difference? Apply now and join us in creating a future where business success and positive change go hand in hand.

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.

Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.