Collection Analyst

What you will love about Sidetrade and why you should be working here:

You want to join a fast-growing international company leader on its market? Are you eager to learn and ready to take on stimulating challenges? Sidetrade is the ideal opportunity for you Come and join us

Sidetrade is a fast-growing tech company and market leader. We offer you the opportunity to join a dynamic learning culture, taking an agile approach to high-potential topics in an international world. You'll be encouraged to innovate, develop your skills and do what you love.

For the third year in a row, Sidetrade wins the "Shared Credit Services Team Award" check its out here -
https://www.linkedin.com/posts/sidetrade_creditawards2023-

The Opportunity:

The Sidetrade collection team in Dublin is a group of dynamic and very friendly people. Delivering a high-level Customer Service is what they are striving for each day and our customer satisfaction ratings show that. We ensure all our Collection Analysts receive all the tools, trainings, mentoring and coaching from our team leaders to make this role a rewarding one.

As a member of the BPO team based in Dublin city-center, you will manage a portfolio of end-customers, outsourced to Sidetrade, in B2B and/or B2C environments. You will work together with Sidetrade's clients to accelerate the overdue payments and reduce aged debt.

We're looking to hire a Collection Analyst, for a permanent contract or fixed-term contract (6 months minimum) in our office in Dublin. In this role you will be reporting directly to the Cash Collection Team Leader.

What we are looking for:

• Ensure that the cash collection activities meet the clients' requirements
• Handle complex customers' accounts and negotiate payment plans
• Maintain accurate records of all customer interactions by using Sidetrade software
• Monitor accounts and provide reporting on collection activity
• Analyze accounts and determine the best collections strategies
• Escalate any complex account/situation with a solution-driven approach
• Love working towards targets, deliver on goals and meet deadline
• Proactive, driven and business-focused
• Excellent communication and negotiation skills, including a good telephone manner and a professional approach
• Good usage in Microsoft Office Tools (Word, Excel)
• Autonomy and team-working
• Resilient and persistent mindset
• All experience levels are considered, ideally with 1 years' experience in accounts receivable, cash collections, finance, or banking industry (a minimum in customer service or relations can be considered
• Fluent French-speaking
• A second European language is an advantage, ideally English

Within 6 to 12 months, you will be:

• An expert in Cash Collection, increase your target and daily activities
• Solution-driven and fully autonomous in the basic tasks
• Your new colleagues' coach
• Ready to take your role to the next level, have learned and grown than you would anywhere else

Local Benefits:

• Travel to work or Cycle to work schemes available.
• Health insurance from day one
• Our Social Club is there to organize some events regularly.
• Work flexibility after training period (access to remote working after 2 months of training/service)
• 2 cycles of performance and salary review
• Fun and relax 'play-time' corner for when you need a short break.

"Sidetrade is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: Sidetrade is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Sidetrade are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Sidetrade will not tolerate discrimination or harassment based on any of these characteristics. Sidetrade encourages applicants of all ages."

Agencies

We have a strict PSL in place and we will only accept applications from agencies that have been invited to work on this role through the Workable recruitment portal. Candidate CV's not submitted through our portal or submitted directly through to managers or HR will be considered unsolicited and no fee will be payable.