Retention Specialist – Dublin or Wexford office

Retention Specialist – Dublin or Wexford office

Join to apply for the Retention Specialist – Dublin or Wexford office role at Innovu Insurance

Retention Specialist – Dublin or Wexford office

1 month ago Be among the first 25 applicants

Join to apply for the Retention Specialist – Dublin or Wexford office role at Innovu Insurance

Gallagher is one of the largest insurance brokerages in the world. We are now seeking to add a Retention Specialist to our team, based in our Dublin or Wexford office. This is a full-time, permanent position. Gallagher's team in Ireland have over 100 years of combined insurance experience, we offer business, personal, and financial insurance solutions, protecting what matters most, to the people who matter to us – our customers.We do our utmost to provide the very best in customer service, niche insurance solutions, and expert advice. Founded by Arthur J. Gallagher in Chicago in 1927, Gallagher has grown to be one of the leading insurance brokerages, risk management, and human capital consultant companies in the world. With significant reach internationally, our organisation employs over 56,000 people and our global network provides services in more than 130 countries.Key Responsibilities:

• Proactively contact existing clients to discuss policy renewals, ensuring continued coverage and customer satisfaction
• Proactively engage with clients to understand their needs, address concerns, and provide tailored insurance solutions.
• Manage the renewal process for personal lines policies, ensuring timely and accurate processing while identifying opportunities for policy enhancements.
• Build and maintain strong relationships with clients, acting as a trusted advisor and point of contact for all insurance-related inquiries.
• Address and resolve client issues and complaints promptly and effectively, ensuring a positive client experience.
• Identify and pursue opportunities to cross-sell additional insurance products and services that align with client needs.
• Stay informed about industry trends, competitor offerings, and market conditions to provide clients with relevant and competitive insurance solutions.
• Maintain accurate and up-to-date client records, prepare reports on retention activities, and provide insights to management on retention performance.
  
  

Your Skills, Experience and Qualifications:

• Minimum of APA qualification
• Proven experience in customer service, sales, or retention roles, ideally within personal lines insurance
• Strong understanding of personal lines insurance products and services
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients
• Strong problem-solving skills with an ability to address client concerns effectively
• Completion of the appropriate annual CPOD requirement and Maintain Minimum Competency Code
• Proficiency with CRM systems and Microsoft Office Suite.
  
  

Rewards and Compensation:On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you'll get. Depending on your job level, these benefits may improve:

• Minimum of 23 days' annual leave (FTE, pro-rated for part-time colleagues), plus an additional 3 days' leave for Volunteering
• A defined contribution pension scheme, which Gallagher will also contribute to
• Life Insurance – we'll pay 4x your basic annual salary
• Income Protection – we'll cover up to 75% of your annual income
• Family Friendly Polices
  
  

How to ApplyYou can submit your application online, by email or by post. Please choose from your options below.Online EmailEmail your CV and cover letter to ie.retail.hr@ajg.com PostSend your CV and cover letter marked 'Strictly Private & Confidential' to HR Department, The Arc, Drinagh, Wexford, Y35 RR92 Gallagher Insurance is an equal opportunity employer. We embrace equality and diversity as part of our normal way of doing things because we believe that it is the right thing to do for our people, our clients, and our success. All applications received will be considered in strict confidence.Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesInsurance

Referrals increase your chances of interviewing at Innovu Insurance by 2x

Get notified about new Retention Specialist jobs in Drinagh, County Cork, Ireland.

Front Office Receptionist/Guest Relations

Kenmare Old, County Kerry, Ireland 3 weeks ago

Front Office Receptionist/Guest Relations

Killarney, County Kerry, Ireland 3 weeks ago

Clonakilty, County Cork, Ireland 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---