Reservations Manager

6 days ago


Dublin, Dublin City, Ireland Cliff at Lyons Full time
Overview

Join to apply for the Reservations Manager role at Cliff at Lyons

Cliff at Lyons is a luxury countryside retreat offering award-winning hospitality, exceptional dining experiences, and a stunning setting just outside Dublin. With a strong focus on sustainability, Irish ingredients, and warm, attentive service, we're proud to be a destination where memorable moments are made.

We are currently seeking a passionate and experienced Reservations Manager to join our wonderful team

Responsibilities
  • Oversee all individual, group, corporate, and OTA reservations.
  • Ensure all enquiries and bookings are handled promptly and accurately.
  • Maintain rate codes, packages, and restrictions in Hotsoft PMS in line with revenue strategy.
  • Ensure rate parity across all connected distribution channels.
  • Monitor daily booking pace, pick-up, and cancellations, reporting trends to the Revenue Manager.
  • Handle rooming lists, deposits, and cancellations in accordance with policy.
  • Produce daily, weekly, and monthly reservations reports.
  • Liaise with Revenue, Sales, and Front Office to support forecasting, promotions, and guest requirements.
Requirements
  • Minimum 23 years hotel reservations experience, with at least 1 year in a supervisory role.
  • Proven experience using Hotsoft PMS (desired).
  • Strong organisational skills and attention to detail.
  • Commercial awareness and understanding of revenue principles.
  • Proficiency in Microsoft Office
Additional information
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management
  • Industries: Administrative and Support Services

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