Receptionist- Full time

3 days ago

Tralee, Co Kerry, Ireland Ballygarryhouse Full time

The Ballygarry Estate Hotel & Spa, in the vibrant town of Tralee, is seeking a receptionist to join our outstanding team.

Scope of Role: The hotel receptionist is responsible for providing excellent customer service to guests during their stay at the hotel.

Responsibilities
  • To ensure 4 star standards of service are achieved at all times.
  • To perform in a professional and courteous manner with all customers (internal & external).
  • To offer an in-depth knowledge of accommodation services and hotel services in general.
  • To ensure all hygiene regulations are adhered to at all times.
  • To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene and Employment.
  • To report to duty on time, in the correct uniform and to wear a name badge and Ballygarry pin.
  • Greeting and welcoming guests as they arrive at the hotel.
  • Checking guests in and out, ensuring a smooth and efficient process.
  • Providing information to guests about hotel amenities, services, and local attractions.
  • Answering phone calls, emails, and other inquiries from guests, and providing them with accurate and helpful information.
  • Handling guest complaints and resolving any issues or concerns in a professional and timely manner.
  • To maintain guest privacy and confidentiality at all times.
  • Taking and confirming reservations and cancellations for rooms, ensuring accuracy and efficiency.
  • Processing payments and maintaining accurate guest accounts, including billing and invoicing.
  • Maintaining an organized front desk area and lobby, ensuring that it is clean and presentable at all times.
  • Assisting with administrative tasks, such as filing, faxing, and photocopying.
  • Take Restaurant reservations.
  • Ensure all menus are typed and printed on time.
  • Upsell rooms and facilities to guests.
  • Collaborating with other hotel staff, such as housekeeping and maintenance, to ensure a seamless guest experience.
  • Keeping up to date with hotel policies, procedures, and promotions to provide accurate information to guests.
  • Adhering to safety and security protocols to ensure the well-being of guests and the hotel.
  • Deal with cash and lodgements in a trustworthy and competent manner.
  • Overall, the hotel receptionist plays a crucial role in creating a positive first impression for guests and ensuring their stay is enjoyable and hassle-free. They must have strong communication and interpersonal skills, attention to detail, and the ability to handle multiple tasks simultaneously.
  • You must remain totally flexible in your position and may be required to carry out other tasks as directed by management.

Requirements:

Requirements
  • Fluent English
  • Availability to work weekends & bank holidays
  • Experience not essential but advantageous
Benefits
  • Meals provided while on duty
  • Free Parking
  • Employee Assistance Programme
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Hospitality

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